Harit Sharma Email & Phone Number

Gurugram, Haryana, India

-Handling L2 Queries of International Clients across regions like AMEA, APAC, EU, LATAM, West & North Africa, GCC & East Africa, SADC and many more.-Coordinating with the Hardware Support Team & Customer Success Managers to ensure client issues areresolved at the earliest.-Acquiring a thorough understanding of issues/problems faced by clients & ensuring the correct resolutions are delivered to customers in a timely manner.-Serving as the link of communication between key customers and internal teams and resolving any issues and problems faced by customers and deal with complaints.-Proposing solutions to a client's problems and implementing them within reasonable timelines.-Consistently leveraging Jira & Zoho Desk for the creation of internal tickets aimed at resolving client issues.-Actively collaborating with software and hardware teams to address and expedite the resolution of these tickets.

Gurugram, Haryana, India

- Processing Global Payments and working with Finance to release them.- Working with business & legal team closely to for signing of new clients.- Helping Business Teams & Business SPOCs initiate legal agreements for their clients with the help of legal team.- Processing Agreement Request Forms raised by the Business/Customer Success team and sending them to the legal team for initiating a draft of the agreement, which is further shared with the client for their alignment before proceeding for signatures.- Maintaining trackers with the data of agreement requests raised by the business team and updating their status on a regular basis after follow-ups with relevant stakeholders.- Following-up with Business & Customer Success SPOCs for closure of pending agreements.- Sending daily reports of ongoing, open, and closed cases to all VPs & all relevant stakeholders.

Gurugram, Haryana, India

- Creating Proforma Invoices for different General Insurance Companies.- Raising sales orders against Proforma Invoices.- Managing master data & relevant files.- Enter commission against daily orders.- Quality Check of KYC documents & invoices received.- Prepare & share MTD reports over mail with organization heads.- Confirming revenue share amounts with business teams & collecting invoices for the same.- Sharing rev share details & invoices with finance team or releasing instant cashback.- Sharing payment advice with business SPOCs.- Communicating with General Insurance Company’s (GIC) for premium collection, cheque clearance, open receipts, discrepancies in payout etc.

Noida, Uttar Pradesh, India

- Sales Communication, Proposal, Execution and Analysis of all India Trade.- Preparing and Publishing MIS reports for Sales Head on daily basis.- Analyzing sales data for the organization- Monthly, quarterly to identify sales patterns and areas of improvement.- Preparing presentation for COO which includes data on market performance, competitor research and general sales trends through graphs/ charts.

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Master'S Of Business Administration, Finance & Marketing

Bachelor Of Business Administration - Bba