Haritha Deepthi Ramayanam Email & Phone Number

Expert with Application/Production support with 7years of experience in the field. Committed to providing a pleasant experience for business application users. Excel at working with MS-SQL Database. Dedicated team player willing to collaborate with co-workers to fix problems and complete projects in a timely manner in an organization where my work and efforts are reward with growth and responsibilities. • Having Front end and Back end experience in Maintenance and Support of various business applications using SQL.• Worked with the ticketing tools like Service now & CISM with extensive knowledge in handling Incidents and Service Requests as a part of L2\L3 level of support within the specified SLA’s. • Expert in handling Release calls, Moms, Meetings with clients\Markets\Vendors.• Excel at solving complex problems by Trouble shooting\Analyzing\identifying the issue and implementing a solution. • Good at handling SOAP UI,DB Backups\restore\ETLs\DB access.• Experience in working with Production (24 x 7) and Development environments. • Follow-ups for the Priority based incidents like P1&P2 from respective teams.• Hands on experience in handling Deployments (Hotfixes, Data fixes, Migrations and Patches).• Involved in creating Change and Problem tickets based on the requirement.• Responsible for Creating Jobs and Schedulers to reduce manual activity.• Developed the process support documentation for future analysis.• Creating access to the users in the application and making sure right people get access to right data and looking after the security issues.

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  Jawaharlal Nehru Technological University, Kakinada

  Computer Science