Haritha Perera
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Haritha Perera Email & Phone Number

Executive Quality Assurance and Training at Bellvantage (Pvt) Ltd
Location: Colombo, Western Province, Sri Lanka 5 work roles 1 school
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Current company
Role
Executive Quality Assurance and Training
Location
Colombo, Western Province, Sri Lanka
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Haritha Perera is listed as Executive Quality Assurance and Training at Bellvantage (Pvt) Ltd, a with 247 employees, based in Colombo, Western Province, Sri Lanka. AeroLeads shows a matched LinkedIn profile for Haritha Perera.

Haritha Perera previously worked as Quality Assurance Executive at Bellvantage (Pvt) Ltd and Junior executive quality assurance at Bellvantage (Pvt) Ltd. Haritha Perera holds Advanced Level, Arts, 12 And 13 from Thurstan College.

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Email format at Bellvantage (Pvt) Ltd

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Bellvantage (Pvt) Ltd

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Profile bio

About Haritha Perera

Junior executive Quality Assurance | Process Improvement | BPO sectorEnsuring Excellence in Service Delivery | Driving Operational Efficiency | Continuous Improvement Advocate.With two years of hands-on call center operations as a customer relation officer and one year of hands-on experience in BPO Quality Assurance, I specialize in optimizing processes and ensuring top-notch service delivery. My expertise lies in meticulously analyzing workflows, identifying areas for improvement, and implementing robust quality assurance protocols to enhance operational efficiency and client satisfaction.Key Skills & Specializations:- Quality Assurance Management- Process Improvement Initiatives- Performance Metrics & Analysis- Training & Development Programs- Client Relationship Management- Compliance & Regulatory Standards- Creating standard operation procedures[SOP]- Handling Root course analysis projects[RCA]In my career, I've spearheaded numerous projects aimed at enhancing service quality and streamlining processes, resulting in improved customer experiences.

Current workplace

Haritha Perera's current company

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Bellvantage (Pvt) Ltd
Bellvantage (Pvt) Ltd
Executive Quality Assurance and Training
Colombo, WP, LK
Website
Employees
247
AeroLeads page
5 roles

Haritha Perera work experience

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Quality Assurance Executive

Current

Colombo, Western Province, Sri Lanka

Jun 2024 - Present

Junior Executive Quality Assurance

No, 46 Vauxhall St, Colombo 2, Sri Lanka

Job Overview:The Quality Assurance Specialist will monitor and evaluate call center agent performance to ensure high-quality customer service and compliance with company standards.Key Responsibilities:Monitor Calls: Listen to live and recorded calls to assess quality and adherence to scripts.Quality Analysis: Develop standards, evaluate performance, and provide feedback.Reporting: Prepare reports on call quality and suggest improvements.Training: Assist in designing and implementing training based on QA findings.Compliance: Ensure compliance with policies and regulations.Customer Feedback: Analyze feedback to improve customer satisfaction.

Aug 2023 - Jul 2024

Junior Executive Customer Relationship

No, 46, Vauxhall Street, Colombo 02, Sri Lanka

May 2021 - Aug 2023
Team & coworkers

Colleagues at Bellvantage (Pvt) Ltd

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1 education record

Haritha Perera education

  • Thurstan College
    Thurstan College
    12 And 13
FAQ

Frequently asked questions about Haritha Perera

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What company does Haritha Perera work for?

Haritha Perera works for Bellvantage (Pvt) Ltd.

What is Haritha Perera's role at Bellvantage (Pvt) Ltd?

Haritha Perera is listed as Executive Quality Assurance and Training at Bellvantage (Pvt) Ltd.

Where is Haritha Perera based?

Haritha Perera is based in Colombo, Western Province, Sri Lanka while working with Bellvantage (Pvt) Ltd.

What companies has Haritha Perera worked for?

Haritha Perera has worked for Bellvantage (Pvt) Ltd and Bconnected Pvt Ltd.

Who are Haritha Perera's colleagues at Bellvantage (Pvt) Ltd?

Haritha Perera's colleagues at Bellvantage (Pvt) Ltd include Vihindu Jayawardena, Inoth Vishwajith, Sreen Prasanga, Pragathee Selvaraj, and M Adil Ameer.

How can I contact Haritha Perera?

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What schools did Haritha Perera attend?

Haritha Perera holds Advanced Level, Arts, 12 And 13 from Thurstan College.

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