BellVantage (Pvt.) Ltd, is an ISO 9001 : 2008 certified and total infrastructure outsourcing company in Sri Lanka that delivers high performance business solutions and professional services. Our primary business focus is in robust insurance solutions, Telco and Financial solutions. In addition, we are specialize in software quality assurance, IT consulting, project management, BPO, and call center hosting, software development.

An international company delivering fast, flexible and thorough recruitment research solutions to leadingmultinational companies and executive search consultancies around the world. We are able to cover all the mainsectors and regions from one strategically located Global Delivery Centre of Excellence.Duties and responsibilities:•Report directly to the Chief Executive Officer•Managed 40 Research Analysts & 3 team managers reporting directly to me•Responsible for completing complex executive search assignments for high profile corporate clients mainlyfocusing on Europe and Asia.•Engage in direct communications with our clients based in Europe, US and Asia, mostly discussing assignmentrelated issues and specific project requirements.•Account Director for major clients Michael Page Middle East plus I was the main point of contact for Michael PageAustralia, Robert Walters Middle East etc. I have traveled overseas to meet clients to speak about strengtheningbusiness relationships.

I was one of the first 10 employees that formed Glover Daniels, now a 30 plus man business, I was part of the teamthat won our biggest client Alexander Mann Solutions the number one RPO (Recruitment Process Outsourcing)company in EuropeLeading a team of 4-6 researchers:Job Description; Gathering of data and information based on a job specification given by the client; involves internetdata mining, phone and email verification.Duties and responsibilities-•Project planning & project delivery within allocated times & budget (SLA's), Overseas clients include – Verizon,Vodafone, Credit Suisse, GE Capital, Citi Bank, Rolls Royce, Cobham, Deloittes, TATA Consulting, CSC, Tesco,Reckitt Benkiser, Astra Zeneca, Novartis, Nike, Amiqus, Claidmhor Pharma, Michael Page etc…•Client Interaction / feedback (with above clients).•Improving the operational systems, processes & policies in support of organization's mission / vision specifically,support better management reporting, information flow & management, business process & organizational planning.•Overseeing overall financial management, planning, system & controls. •Management of budget in co-ordination with the CEO.•Contribute to short & long term organizational planning & strategy as a member of the senior management team.

Joined as a Junior Customer Service Executive and then gradually worked my way upto Senior Customer Service Executive and finally Deputy Officer in Charge of branches where apart from handling customers I also made sure the branch was running smoothly.• I headed the Alexandre Place branch, where I was solely responsible for the day to day activities.• Investigating and solving customers' problems (these may be more complex or long-standing problems that havebeen passed over by the complaint management unit