The purpose of this role is to manage and coordinate a team in providing a holistic administrative business service to the Sandvik Head Office. The focus of this role is to establish, develop and maintain operational procedures and guidelines to facilitate support to an office, department and other organisational groups. Some of the main responsibilities which I have are to:- Target setting in line with overall company policies, procedures and business plans. - Provide a comprehensive administrative service to customers including assistance with travel insurance, visas, effective communication in times of overseas travel crisis. - Build, guide and influence customer relationships and rapport with both internal and external customers. - Engage in the Sandvik Safety first culture. To adopt and apply Sandvik Core values in all business and personal dealings. Raise purchase orders and requisitions with the SAP NetWeaver system, verify and approve associated invoices that are raised through the Administration department. - From April, 2016 I was promoted from PA/ Senior office administrator to Administration Team Leader where I acquired and recruited a team to form the Admin Team. - Negotiating and setting up corporate rate agreements with associated suppliers, recruitment agencies etc. Coordinate inductions and work experience placements.

Completing PA responsibilities and administrative services to Sandvik Holdings UK Senior Managers and providing support to their teams.Providing travel expertise to internal and external customers including, visa support, booking of flights and hotels etc.Negotiating and setting up corporate rate agreements with hotels. Diary ManagementOrganising meeting arrangements, booking conference rooms and associated tasks.Indirect purchasing of office stationary and FCMCoordinating the administrative activities relating to the Sandvik Long Service Awards Ceremony for The Sandvik UK Group.Preparing meetings and agendasGeneral AdministrationAct as the main contact for The Sandvik UK Group Private Medical Insurance, manage the scheme and organize the health screening medicals on site at Halesowen.Arrange first Aid/ CPR Defib training for all first Aiders and Fire Team Members.Providing support and input to Sandvik Central Service projects and initiatives.Coordinate inductions and work experience placements.To work alongside The Sandvik UK Group Country Accounts Service Team by processing journals, approving invoices and various types of payment. Supporting the Tax manager to collate data to record visits to Sandvik UK sites by Sandvik Staff from overseas Sandvik companies.Main point of contact for Sandvik Holdings arrangements regarding the Swedish Work Environment Authority.Responsible for the annual Christmas charity sponsorships.Overseeing the Halesowen on site Reception and Postal Services.

I was working in Thailand as an ESL teacher for IES Global. I was responsible for young learners, my responsibilities included creating innovative lesson plans for English, Maths and Science lessons; teaching the lessons using multimedia such as projectors, presentation slides and the use of educational games. I had developed an English curriculum, written mid term and final exam papers for the three subjects that I taught, and also contributed ideas to the curriculum for the following year. I had helped students to develop their speaking and listening skills in English, in class as well as one to one tutoring. The tutoring was extra curricular so allowed me more time to spend on conversational practice.

Managing own caseload, supporting, motivating and developing clients through personal and social issues.Recruiting and managing a team of volunteers.Delegating and supervising volunteer’s caseload as well as my own.Organising and attending one to one progress update meetings with volunteers.Assessing needs and delegating appropriate work.Presenting and educating partner agencies (i.e. council and police) of new developments and projects within the Victim Support Unit.​Undertake additional managerial training.Created a training pack on how to recruit and train volunteers, trained, mentored and coached new staff on implementation.Regular weekly/ monthly deadlines which must be met whilst engaging with the team.

Provided mentoring support to new colleagues within the teamWorking in partnership with other agencies; networking with relevant professional bodies involved in the case.Continually performing risk assessment throughout the case.Pay attention to detail and complete legal administrative duties.Attend regular one to one sessions with manager and contribute to effective team practice.Undertake additional training and keep up to date with the relevant literature, policies and legislation.