Harjinder Singh Email & Phone Number

North Vancouver, British Columbia, Canada

Surpassed KPI targets for four consecutive months, leading the team to achieve exceptional performance.• Managed the annual bonus program successfully within my first year.• Oversaw weekly and monthly reporting to facilitate strategic operational planning.• Fostered a culture of outstanding customer service, leading to numerous positive reviews and consistently high NPS scores over six months.• Excelled in high-pressure environments, consistently adhering to company protocols and procedures.• Managed the service center’s budget, ensuring efficient allocation of resources to meet both operational and customer service goals. Regularly reviewed expenditures and adjusted processes to optimize service delivery while maintaining fiscal responsibility.• Developed and enforced policies to ensure compliance with industry regulations, privacy standards, and safety protocols, ensuring seamless service operations and safeguarding customer interests.• Led initiatives to enhance service accessibility, ensuring diverse customer needs were met through tailored solutions and staff training on inclusive service practices.• Integrated new technologies and systems to streamline service operations, improving efficiency and customer experience through digital platforms and automated systems for faster processing and enhanced service delivery.• Fostered a culture of outstanding customer service, which led to numerous positive reviews and consistently high NPS scores over six months. Managed and motivated a high-performing team, surpassing performance targets for four consecutive months and driving exceptional service quality and operational efficiency

New Westminster, British Columbia, Canada

• Managed store operations generating annual sales of $1.5 million to over $10 million.• Implemented customer service initiatives resulting in 5% and 17% increases in quarterly sales for two locations within three months.• Achieved target goals in 10 out of 12 quarters, surpassing sales and profitability objectives through strategic planning.• Promoted to Store Manager within eight months of serving as Assistant Manager.• Conducted market analysis and sales forecasting to optimize product selection and inventory management.• Enhanced merchandising displays drive sales growth and improve customer engagement.• Trained and coached seven assistant managers, significantly improving team performance.• Tracking Sales and preparing sales forecast reports in order to maintain optimum inventory levels.• Monitoring store operational requirements by scheduling and assigning employees • Administrating store activities to ensure it is compliance with policies and procedures. • Implemented appealing visual merchandising for the store to increase sales.

Vancouver, Canada Area

• Delivered high levels of customer service by anticipating needs and evaluating trends.• Leading sales associates and co-workers to adapt to changes, new promotions by taking feedback, educating and motivating them.•Recruited, Trained and Retained employees to ensure adequate levels of staff in store.• Controlled and monitored key metrics of performance by weekly reviews and store evaluations.• Ensured proper ordering, inventory management by monitoring sales reports and trends. • Maintained proper accounting by regularly overlooking control logs and cash management.

Vancouver, Canada Area

Gurgaon, India

• Responsible for answering queries and resolving issues and maintaining existing clients• Executed successful up selling of products to clients by generating an additional $10,000 + in revenue in a single month• Demonstrated a strong sense of empathy by understanding customer requirements and making travel plans• Worked in teams to achieve sales targets regularly• Had a high success rate in achieving target 11 of 12 months.

Gurgaon, Haryana, India

• Established new and nurtured existing client relations• Demonstrated empathy and resourcefulness by dealing with customers stuck in different places and dealing with flight constraints, country restriction and using loyalty points• Succeeded in getting 3 promotions (with respect to category of clients) in a short span of 9 months because of success in handling stressful situation and high sales numbers.

New Delhi Area, India

I worked in 4 departments which were - Front office, House keeping, Food & Beverage Service, and Food Production as an industrial trainee.

Diploma, Business Administration And Management, General

Diploma in Business Management.

Bachelor'S Degree, Bsc Hospitality And Hotel Administration, B

Activities and Societies: Volleyball Team member, participated as a member in QTK (Kitchen) during Alumni in 2nd year, participated.