Harkrishan(Krish) Singh Bajaj Email & Phone Number

Singapore

Driving Service Excellence: Spearhead strategies to enhance service quality across branches, addressing user feedback and ensuring top-tier service standards.Leading Digital Transformation: Implement innovative digital solutions to modernize workflows, improve operational efficiency, and elevate user experiences.Empowering Teams: Manage and mentor diverse teams, fostering leadership, collaboration, and high performance.Streamlining Operations: Champion operational improvements by identifying inefficiencies and implementing effective solutions.Enhancing Outreach: Leverage my sales and marketing background to promote library services and engage with diverse communities effectively.Key Strengths:✔ Proven expertise in sales and marketing strategies✔ Strong people management and leadership skills✔ Operational champion with a knack for problem-solving and process optimization✔ Passionate about digital transformation and user-centered innovationProud to contribute to the evolving role of libraries as dynamic, accessible spaces for learning and connection.

Singapore, Singapore

1. Overall:Leading cross-functional teams of CSGB, CST, SRST, and SC Managers/Executives across diverse domains—Admin, Finance, Human Resource, Reporting, and Procedural.Reviewing monthly reports for precision, supporting data-driven decision-making.Ensuring meticulous record-keeping and document controls within the board.Facilitating meetings to foster collaboration and alignment on admin and reporting matters.2. Secretariat & General Administration:Skillfully managing the Members and Mailing Lists database for accessible, accurate information.Maintaining transparency by overseeing donations and nominee records.Developing, updating, and managing the comprehensive Operating Policy & Procedural Manual.Administering CSGB files, encompassing building drawings, government approvals, and statutory requirements.Efficiently handling CSGB mail, inquiries, and correspondence.3. Administrative Leadership:Managing correspondence and interactions with external authorities.Driving execution of decisions from Executive Committee and CSGB Council meetings.Addressing community issues, managing media interactions, and maintaining a positive image.Updating and managing the Rules & Regulations (Constitution) for adaptability.Coordinating the Biennial General Meeting (BGM) and elections seamlessly.Overseeing Charity Portal Annual Document submission and website.4. Online Presence & Community Engagement: (CSGB)Strategically developing and managing an engaging online footprint.Collaborating with unit managers to optimize online marketing collaterals.Generating captivating content, fostering community engagement through social media.Enhancing online capabilities, including alternative communication channels.Amplifying event coverage across diverse media platforms.Providing regular online analytics updates, utilizing data-driven insights.Skills:Operations ManagementTeam LeadershipOrganizational SkillsData ManagementCampaign StrategyAccount Management

Singapore, Singapore

I was appointed to oversee more than 125 agencies managing over 1k ad accounts across Australia and New Zealand with revenue of more than USD10 Million Dollars. I am responsible for utilising effective communication skills in marketing emails, PR, telemarketing and team meetings. My responsibilities include optimising product adoption and providing pre-and post-sales services to increase client experience.Noteworthy Career Highlights in my time here include • Formulate advertising solutions for clients based on trends, product insights, feedback and revenue trends• Provide excellent client service daily to retain customers• Implement Salesforce and Tableau to track personal performance and accounts management• Pioneered the Heavy Hitters Club dedicated to those who smash quarterly targets in half the time• Transferred to Program B to resolve a performance crisis caused by a high number of resignation

Singapore

I was responsible for sourcing new leads to pursue, introducing products, and closing sales. My responsibilities include implementing product promotions, expanding the account base, cross-selling and developing existing accounts.Noteworthy career highlights in this role include• Spearhead product launches to pre-qualified clients• Research and initiate best practices to deploy to increase sales• Highest Commission Earner in the organisation within 6 months

Singapore, Singapore

I was appointed to delegate tasks and monitor performance to ensure prompt completion. I was responsible for minimising Covid-19 spread among 600 migrant workers in the facilities. My responsibilities include supervising, mentoring and guiding 7 direct reports, a Pest Control Team of 3 and a Security Team of 12.Noteworthy career highlights in this role include• Liaise with the government and major consulting organisations to facilitate smooth transition and operations• Utilise quick thinking to make key decisions in the project's progress• Youngest Manager of the Organization • Recruited, established and developed the entire team of 7 headcounts • Oversaw the temporary dormitory set up by the government to house ready-to-work migrant workers

Central Singapore

• End-to-end qualifying potential candidates, from sourcing, screening and logistics arrangement• Responsible for overall smooth operation and organizing internal events • Worked closely with Finance Department towards receivables from major clients• Coordinated staff effectual trainings, and contributed towards continuous improvement in business processes.

• Helped students to identify and overcome academic obstacles that are hindering their development.• Evaluated the outcomes of teaching methods.• Planned and facilitated lessons and curriculum in all subject areas.• Collaborated with co-teacher daily for instructional planning.• Created long and short term goals for students based upon observing and assessing their abilities.• Kept accurate records of a student’s academic performance, attendance, and social development.

•Preparing of monthly statements by collecting data, analyzing and investigatingvariances, summarization of data, information and trends.•Responding to financial inquiries by gathering, analyzing, summarizing, andinterpreting data.•Providing financial advice by studying operational issues, applying financialprinciples and practices and developing recommendations.•Accomplishing finance and organization mission by completing related results asneeded.

• Developed marketing programs for brand promotion and awareness• Eѕtаbliѕhеd аnd cultivated lоng-tеrm ԛuаlitу relationship with рrint vеndоrѕ, сrеаtivе agencies, and lead procurement рrосеѕѕ fоr rеԛuеѕt for рrоduсtiоn ѕеrviсеѕ, whiсh rеѕultеd in tоtаl customer ѕаtiѕfасtiоn • Trained customers on company marketing programs and products• Developed sales budget, determine appropriate staffing levels and identify ideal marketing expenditures.• Strategically devised and fоrmulаtеd mаrkеting mаtеriаlѕ, inсluding brochures аnd рrеѕѕ kits. • Applied sales promotion and strong relationship-building skills toward generating revenues.• Recruited and directed a multi member project management team • Exесutеd ѕuреriоr management skills in directing аll logistics fоr еvеntѕ, inсluding ѕtаffing, setup, and coordination with third parties. ‘ • Gаvе lесturеѕ during ѕсhооl assemblies explaining tо thе ѕtudеntѕ and staff thе imроrtаnсе оf еxеrсiѕе and most imроrtаntlу to еnѕurе mу team is аlwауѕ hарру аnd оn thе bаll.

• Generate and develop new customer accounts to increase revenue, by calling, face-to-face visits, problem solving, administrative follow-up vendors and customers • Establish and develop growth opportunities with existing accounts and potential new business • Manage efforts to grow new business, increase existing revenue and provide top level customer service to current accounts.• Identify promotional opportunities & integrate them into annual marketing plans. • Develop strong and lasting relationships with key account buyers of private label partners, department stores, off-price and specialty retail sectors• Led sales calls with team members to establish sales and customer retention goals.• Established and maintained business accounts, executed accounts receivable management.• Planned and led training programs on staff development.• Recruit, train and coach new sales team• Developed excellent business communications skills and handle difficult and sensitive customer concerns.