Kelly Wright Email & Phone Number

California, United States

Lead and build up an incredible team of engineering excellence focused on the delivery of Google Workspace from the sales cycles through to the ongoing adoption of Workspace integrations. Built and ensure continuous improvement of onboarding plans for new team membersFacilitate the creation of new service offerings and updates to existing offerings.

Scope and understand all client requirements - business and technical - then develop technical solutions which leverage Google Apps products in order to meet these requirements. Successfully migrated 22,000 mail accounts across 7 Google Apps accounts and Exchange server in to 1 Google Apps environment for school districtSuccessfully transitioned 150 clients from decommissioned Postini Spam Filtering and Archiving to Google Apps Message Security and Vault within 8 months.Solutioned and configured migration strategy and GSuite deployment from Lotus Notes for 38,000 user Fortune 500 organization. Configurations included: - complex provisioning scenarios across multiple AD forests to GSuite - configuring ADFS to work with GSuite in all aspects - including mobile devices. - Building in GSuite into current decommission processes. - Building mail flow routes for multiple go lives and scenarios. https://gsuite.google.com/customers/colgate-palmolive.html

Resolving more complex Google Apps issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1These issues include Google Apps Directory Sync, Postini, SSO, and advanced user interface issues.Mentoring other help desk personnel on application problem analysis and resolution.Analyzing and identifying trends in issues, and devising preventive solutions.

Provide end user support for multiple clients for managed services, Google Apps, and Office365.Maintain accurate and timely accounts for assigned clients.

8 week long research project where participants had to choose a topic in knot theory to solve and prove an open question in that area.Wrote a 14 page research paper on the tri-colorability of knot sumsCreated a poster and gave an oral presentation on my project at the end of the 8 weeksWas able to attend the Joint Math Meeting in New Orleans in January 2011 to present my research during the Undergraduate Poster Session

Responsible for answering phone calls that came in to the main university phone lineAnswered the questions callers had or transferred them to the person they were looking to speak toMade phone calls to prospective students