 A part of the Quality Improvement team assisting with Medicare, Medicaid, and Market Place Lines of Business Hold monthly meetings with Providers to go over their quality reports, discuss ways to close the care gaps based on their STAR measures, review bonus opportunities, and provide education on online tools and portals Experience in creating Action Plans to distribute to Provider Groups along with follow up discussions  Assists with HEDIS season Stays on track with daily administrative duties such as sending reminder emails to providers, tracking documentation in SmartSheet and joining team discussion and/or trainings Working in a remote environment Travels frequently to provider offices in surrounding areas HEDIS certified

Provide my assistance to Providers who inquire questions regarding the new TRICARE plan in the west region, Travel to Military installations to educate beneficiaries on their TRICARE benefits for Active Duty, Retirees, National Guard, family members, etc, Provide online webinars to Providers to demonstrate tools on how to submit authorizations, check credentialing status, and claims, Received certificate for providing Webinars to the Public on TRICARE related matters, knowledge in submitting Authorizations and Referrals, experience in handling minor claims for Providers and Beneficiaries, generate Government contracts to send to Providers who are interested in becoming In-Network with Health Net Federal Services, responsible for Provider Verification and educating Non-Compliant Providers on Clear and Legible Reports and how to submit to the Military Treatment Facilities, assist Military Treatment Facilities with reaching out to their beneficiaries and Network Providers, create educational videos for our staff, experience with training team members on how to use company software and tools, proficient in Microsoft Outlook, WebEx, Skype for Business, Zoom, skilled in Public Speaking, experience in booking trips out of state for business purposes, received the Key Contributor Award in 2018 for my contributions and hard work toward the company.

Attended to customers who needed help on the sales floor, assisted with floor sets and re-stocking the sales floor, helped the company obtain their goals by encouraging customers to add personalized photos to their merchandise, consistently achieved company’s goal email and phone capture from customers for our rewards program, gained experience in completing hourly reports and predicting sales for the day/week/month/year

Acted as a sales associate and cashier, gaining experience with visual merchandising, business forecasting, making nightly deposit and working the POS system. The experience significantly helped enhance my customer service skills.

Working as a Sales Administrator which consists of answering phone calls, creating spreadsheets, giving property tours, setting up contracts for group stays and meeting room space.

Worked as a front desk coordinator, collected inventory, completed nightly deposits, completed nightly chores, conversed with clients in person and over the phone by making appointments and checking them in and out of the salon, promoted the salon at various outside events

Worked in the concession stand: Improved on my customer service skills, as well as my math skills. Completed weekly inventory which helped me become more responsible and time manageable. Became Manager the summer of 2013.

Worked as an office assistant for summer school duties included: filed student records, answered the phones, collected attendance for the office, and other duties as assigned