Harley Ross Email and Phone Number

•Managed Clinic Managers calendar•Scheduled meetings for groups of 15 or more •Coordinated and reserved rooms / Space to hold meetings• Handled patient complaints and employee concerns when manager was not available•Ordered supplied for the clinic through eProcurement•Ordered business cards and specialized envelopes through printing services•Managed and approved timesheets for 20+ employees•Reconciled P-Card purchases through Concur•Helped to facilitate and roll out yearly employee engagement surveys•Developed questionnaires using Qualtrics•Prepared employee evaluations which included obtaining feedback from peers and supervisors•Created signs, labels, and information cards for staff and physicians. •Helped facilitate LEAN in Daily Work Huddles, champion meetings, and employee recognition programs•Kept up to date employee records•Interviewed candidates and looked over applicant resumes•Was responsible for onboarding on new staff•Oriented new hires•Coordinated training for staff and related access•Monitored compliance for mandatories•Managed tracking for awards and certificates•Arranged luncheons for staff which included ordering food, drinks, and eating utensils•Arranged teleconferences though Blue Jeans•Managed email groups of 30+ people•Was responsible for granting access to rooms, card readers, and email groups

•Assisted Physician in clinic with skin biopsies; documented clinical data and processed disability paperwork•Effectively screened approximately 400 subjects for potential study recruitment•Recruited about 100 subjects for observational studies and communicated the nature of the study effectively to them•Served on the hiring team, interviewed, trained and supervised 3 students and reviewed their work for accuracy•Working knowledge of IRB amendments and continuing reviews•Familiar with IRB application completion. Trained in IRB submission protocols. Independently completed continuing reviews and amendments on department studies•Familiar with study start-up process, including preparation of budgets, data use agreements, and unfunded agreements•Created and maintained accurate and up to date Excel files for each study•Proficient in data mining and data entry best practices on several systems, including RedCAP, SPIN, and WebEZ•Responsible for maintaining a busy calendar accurately using Microsoft Outlook and Doodle Polls, and for arranging teleconferences using GoTo Meeting•Served as Team Lead for all observational studies – presently 10 studies. (See Publications & Studies for list)•Attend clinical trial visits, schedule future visits•Submit orders for study prescriptions, collect and dispense to patient, administer questionnaires to study patients, deliver payments and reimbursements to patients•Create binder for each patient for studies including documentation from visits, physician’s clinical notes, patient payment records, etc.•Attend initiation meetings: Greet and serve as liaison during visit as monitor visits for first time as they introduce study team to the study, orient team on protocols, instructs team on testing procedures, medications, walking through the study. Tour monitor through hospital, pharmacy, clinical visits and testing room•Spent about 20% of the week assisting in clinic , and 80% of the week in the office working with data

•Leader in LEAN in daily work: Gave multiple presentations on departmental progress, achievements and success stories.•Trained department leads, managers, physicians, medical assistants and other clinical staff in LEAN•Created LEAN training presentations using Microsoft PowerPoint, Word and Excel; Ran metrics in Excel, as well as charts and graphs to show department’s progress using the LEAN system•Team billing expert: Experienced in billing and coding (EPIC), responded to queries and patient concerns. Served as team lead/ go to person for department, as well as patients•Processed about 500 insurance referrals using MiChart; experienced in communicating with insurance companies and other offices to obtain authorizations and records•Experienced with InBasket messaging systems, and ordering laboratory and clinical tests•On a daily basis, roomed patients, took vitals, verified patient information, and managed patient flow in EPIC & Michart•Processed over 5000 patients while working in this department