-Provide superior customer service to external and internal customers through proactive contact with the customer during the claims process. -Analyze the information gathered, interpret insurance policy wordings, determine coverage and assess the damage- manage an inflow of around 200+ calls/ month

-Resolves and creates tickets representing staff-generated technical requests, problems troubleshoot technical and process issues to maintain productivity.-provide training to users on new software in person or through a variety of tutorial channels, user manuals, and remote phone tutorials-Accommodate client disabilities by recommending devices and techniques.-Handle patient inquiries or complaints effectively while maintaining a safe situation for customers and colleagues-Process necessary paperwork to track customer inquires/complaints/purchases as required-Maintain a high level of customer service to new and existing customers-Monitor the condition of equipment and report items requiring repair-Maintains system functionality by testing computer components.-Replace damaged hardware on terminals-Maintain a safe working environment by respecting hospital and i3 policies, and procedures and reporting any concerns to management-Document and assist during hardware and software updates-Create daily reports for management regarding any customer or technical issues

-Successfully collaborated with team members to provide exceptional and prompt service -Maintained high standards of customer service during high-volume, fast-paced operationsCommunicated clearly and positively with coworkers and management-Mastered point-of-service (POS) computer system for automated order taking-Resolved complaints promptly and professionally-Trained new employees according to company standards and regulations

-Successfully completed duties as a customer service representative, interacting with customers and efficiently collecting payments for purchases-Worked all long weekends and Friday rush hours alone at the front desk-Assisted a personal team to reach sales of $16,000 on Canada Day -Maintained efficient teamwork and collaborated with managers and staff to meet goals-Effectively maintained health and safety within the work environment-Assisted management with inventory control and stock ordering-Built loyal clientele through friendly interactions and consistent efforts