*Maintain and monitor Project plans and Project schedules and review/sign Change Requests.*Project based- Support Category Management communications to enhance Dealer understanding and integration of the new assortment.*Make the content of Solutions Guides more engaging for dealers by adding sales data, adding competitive details wherever possible, adding clear description and images, updating the solutions guides with more graphic components and dealer endorsements. Rework content to… Show more *Maintain and monitor Project plans and Project schedules and review/sign Change Requests.*Project based- Support Category Management communications to enhance Dealer understanding and integration of the new assortment.*Make the content of Solutions Guides more engaging for dealers by adding sales data, adding competitive details wherever possible, adding clear description and images, updating the solutions guides with more graphic components and dealer endorsements. Rework content to include more information on POGs, POP, etc and refine content to “sell” the new assortment to dealers.*Support and execute POG Order, Incentive Deal Deadline Reminder, Inventory, and Assortment Update communications to dealers.*Manage a project management calendar fulfilling each goal and objective.*Develop and write processes, templates and technical guides and maintain all project documentation.*Organize, attend, and participate in stakeholder meetings.*Provide status report update for project milestones and adjustments to project schedule.*Support internal corporate communications for the President, CEO, and leadership team, as well as store owners, through presentation development, key message creation and other tasks required.*Coordinate the execution of the communications plan across a variety of media, including but not limited to video content, event briefings, speeches, presentations, written collateral, and other assets.*Create workback schedules and timelines to ensure communication projects stay on schedule.*Ensure project deadlines are met. Assess project risks and issues and provide solutions where applicable. Show less

* Schedule and coordinate video conferences, speaking engagements, programs and meetings.* Assist with the creation of division protocols and policies.* Manage projects from conception to completion, including design and development.* Prepare a contingency plan and risk mitigation strategy, as well as a schedule for project deliverables, milestones, and goals.* Provide technical feasibility input and schedule weekly updates with the implementation team and the client.*… Show more * Schedule and coordinate video conferences, speaking engagements, programs and meetings.* Assist with the creation of division protocols and policies.* Manage projects from conception to completion, including design and development.* Prepare a contingency plan and risk mitigation strategy, as well as a schedule for project deliverables, milestones, and goals.* Provide technical feasibility input and schedule weekly updates with the implementation team and the client.* Prepare meeting materials and organize booking resources, meetings, and participant scheduling.* Create, organize, and communicate project materials and meeting minutes.* Compile client status reports and perform quality control to ensure that the reports are accurate and in conformity with the contract.* Request, track, and process purchase orders, as well as generate a change order record for the project.* Continuously drive to improve processes for improved performance. Show less

* On floor supervisor in Merchant services (banking) department. Provide assistance to the team members.* Handle escalated merchant requests to update their bank accounts on their merchant portal.* Utilize proper telephone etiquette and ask in-depth questions to immediately find solutions to merchant’s issues.* Follow proper due diligence to avoid fraudulent activities on merchant’s accounts.* Manage large amounts of incoming calls* Provide company information and policies… Show more * On floor supervisor in Merchant services (banking) department. Provide assistance to the team members.* Handle escalated merchant requests to update their bank accounts on their merchant portal.* Utilize proper telephone etiquette and ask in-depth questions to immediately find solutions to merchant’s issues.* Follow proper due diligence to avoid fraudulent activities on merchant’s accounts.* Manage large amounts of incoming calls* Provide company information and policies to merchants upon inquiry and answered questions via phone and email.* Work and coordinate with other teams to provide one stop solution to the merchant.* Improves merchant service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Show less

* Open and maintain customer accounts by recording account information* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution* Maintain financial accounts by processing customer adjustments* Recommend potential products or services to management by collecting customer information and… Show more * Open and maintain customer accounts by recording account information* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution* Maintain financial accounts by processing customer adjustments* Recommend potential products or services to management by collecting customer information and analyzing customer needs* Prepare product or service reports by collecting and analyzing customer information Show less