Harminder Singh Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Recruited and trained customer services team Setting team targets Conducting quarterly appraisals Monitoring staff responses (both email and phone) on a weekly basis Ensuring customer services team is equipped with correct tools to deal with customer queries Defining customer contact channels Documenting customer service processes and writing FAQs Gathering and analysing customer feedback Recommending changes to improve the customer experience

Created Customer Services Department consisting of ten Customer Services RepresentativesDefined customer contact channels and ways of providing the best customer experienceEffective management of the customer service department’s budgetResponsible for recruitment, training and managing the departmentSetting targets for the team and conducting quarterly appraisalsResponsible for testing new products prior to their launch. This involved designing the test plan, testing the product and ensuring developers correct any bugsAnalysing new products with a view on the impact on customers and ensuring customer services department is always equipped with correct tools to deal with customer queries prior to product launchImplemented a billing system and debt collection policy