Harmone Elmore Email & Phone Number

Cypress, Texas, United States

Enrolled in comprehensive on-the-job training with a focus on:• Medical Coding and Terminology: Proficiency in understanding and applying medical codes and medical terminology to accurately translate diagnoses and procedures for billing and reimbursement purposes• Billing Procedures: Understanding intricacies of medical billing processes, including creating and submitting claims, verifying insurance coverage, and handling patient billing inquiries• Healthcare Regulations: Familiarity with healthcare regulations and compliance requirements, including HIPAA (Health Insurance Portability and Accountability Act) and other legal and ethical standards• Data Entry: Accurate and efficient data entry skills for inputting patient information, codes, and billing details into electronic health records (EHR) and billing software• Problem-Solving: Ability to identify and resolve billing discrepancies, coding conflicts, and insurance claim denials• Software Proficiency: Familiarity with medical billing and coding software, as well as electronic health record (EHR) systems commonly used in healthcare settings• Analytical Skills: Analyzing complex medical records, understanding physician documentation, and selecting appropriate codes based on information provided

Denver, Colorado, United States

• Responded to incoming customer care escalations calls and improved call center functionality by resolving customer complaints and providing a final resolution• Successfully handled incoming calls for billing, price plan changes, and service with efficiency; built and maintained successful relationships with consumers• Identified customers’ needs, clarified information, researched and resolved every issue providing solutions and/or alternatives

Honolulu, Hawaii, United States

• Patrolled and secured premises of 16-floor unit time-share property, ensuring the safety of personnel and residents while maintaining a courteous, professional manner• Monitored CCTV surveillance equipment for problems and escalated security issues to appropriate response teams as needed, including local police, 911, and security officers on duty• Inspected building and emergency equipment, documenting areas of concern and safety hazards; reported unusual activity/irregularities to the Property Manager

Tuscaloosa, Alabama, United States

• Established exceptional customer service with attention to detail while assisting customers utilizing a point-of-sale (POS) system to accurately process payments• Managed deposits, verifying cash, cashing checks within limits, executing cashier checks, and money orders

West Palm Beach, Florida, United States

• Provided administrative support within the campus Admissions Department, maintaining paperwork and files, answering telephones, and assisting students/visitors• Scheduled campus tours and provided school/admissions information to first-time visitors• Managed and updated veteran benefits, ensuring on-time admissions, benefits, and tuition payments

Tuscaloosa, Alabama, United States

• Assisted customers in high-volume, fast-paced environments by maintaining up-to-date knowledge of sales, promotions, and products, while ensuring security and safety practices of guests and staff• Stocked returned merchandise/clothing; sorted, hung, folded, and placed items in their appropriate location; maintained cleanliness, safety, and organization by keeping aisles/floors clear• Cross-trained on the customer service desk, greeting and assisting customers, answering questions regarding merchandise, pricing, promotions, and payment/exchange policies

Education record

Medical Billing and Coding

Applied Science Continuing Studies