Harmony S. Email & Phone Number

In my role as the SoCal Inside Sales Specialist, I bridge communication between cannabis retailers, distributors, and Key Account Managers to ensure seamless operations and account management. I spearhead customer success efforts, ensuring that our partners receive exceptional support throughout the sales process. My responsibilities also involve:-Managing and nurturing relationships with key accounts to drive customer satisfaction and retention.-Helping our Brand Partner Nabis in product delivery logistics and overseeing service execution for our Southern California clients.-Assisting in the development and execution of sales strategies to drive revenue growth in the region.-Collaborating closely with Key Account Managers to identify opportunities for upselling and expanding our market reach.-Utilizing CRM tools to track account progress, monitor key performance metrics, and provide actionable insights.-Addressing customer inquiries, resolving issues promptly, and delivering consistent, high-quality service to strengthen client relationships.

Remote

Variety Drugs B2B Customer Support Manager: Successfully advancing in my role as Customer Support Manager at Flower Co, specializing in B2B interactions with Variety Drugs.Team Management: Leading and inspiring a customer support team to provide prompt and effective solutions for B2B clients, ensuring their satisfaction.Client Relations Specialist: Building and nurturing strong relationships with Variety Drugs and other B2B clients, prioritizing their needs and fostering brand loyalty.Process Improvement Advocate: Implementing strategies to optimize B2B customer support processes, enhancing efficiency and responsiveness for Variety Drugs.Product Knowledge Expertise: Staying informed about Flower Co's products, enabling informed and accurate assistance for B2B clients like Variety Drugs.Data-Driven Decision-Making: Utilizing data insights to enhance B2B customer support strategies and continuously improve service quality.Training and Development: Leading training initiatives to equip the customer support team with the skills necessary for exceptional service in B2B interactions.Cross-Functional Collaboration: Collaborating with different departments to ensure a unified approach in addressing B2B customer needs, particularly with Variety Drugs.Issue Resolution Champion: Proactively addressing and resolving B2B customer issues, maintaining a positive and solution-oriented support environment.Strategic Customer Engagement: Contributing to strategic initiatives for B2B customer engagement, aligning support functions with Flower Co's overall business goals and specifically catering to the needs of Variety Drugs.

Los Angeles County, California, United States

Invoice Management: Prepare, issue, and manage invoices for key cannabis clients.Payment Processing: Record and process incoming payments; follow up on overdue payments.Account Reconciliation: Perform regular reconciliations; resolve discrepancies.Financial Reporting: Generate reports on account status and collections.Client Communication: Address billing inquiries; assist with payment arrangements.Compliance: Ensure compliance with industry regulations; maintain accurate records.Team Coordination: Collaborate with sales and finance teams on order details and reporting.Credit Risk Management: Assess creditworthiness; mitigate credit risks.

Remote

Elevated Sales Support Leadership: Thriving in my role as Sales Support Manager at Humboldt Farms, overseeing and enhancing the efficiency of sales operations.Team Empowerment: Empowering the sales team through effective support strategies, ensuring streamlined processes and optimal performance.Client Relationship Steward: Building and nurturing client relationships, contributing to customer satisfaction and retention.Sales Process Optimization: Implementing strategies to optimize sales processes, enhancing productivity and achieving sales targets.Product Knowledge Expert: Staying abreast of Humboldt Farms' product offerings, providing valuable insights to the sales team for informed client interactions.Data-Driven Decision-Making: Utilizing data analysis to drive informed decisions, contributing to the success of sales initiatives.Training and Development: Leading training programs to upskill the sales team, fostering a high-performance culture.Cross-Functional Collaboration: Collaborating with various departments to ensure seamless communication and support for the sales team.Problem Resolution Champion: Proactively addressing challenges and resolving issues to maintain a smooth sales process.Strategic Planning: Contributing to strategic planning initiatives, aligning sales support functions with overarching business goals at Humboldt Farms.

Strategic Brand Leadership: Driving the brand strategy and market presence as a Regional Brand Manager for Humboldt Farms.Brand Ambassador: Passionately representing and enhancing the Humboldt Farms brand image across the region.Market Analysis Pro: Conducting thorough market analysis to identify trends and opportunities, aligning brand initiatives with consumer preferences.Collaborative Partnerships: Building strong relationships with partners to amplify the reach and impact of Humboldt Farms in the market.Product Champion: Ensuring the brand's product offerings align with market demands and maintaining a competitive edge.Consumer Engagement: Creating and implementing strategies to engage and connect with the target audience, fostering brand loyalty.Event Planning: Orchestrating events and campaigns to promote brand awareness and community engagement.Cross-functional Collaboration: Collaborating with various teams to integrate marketing efforts, ensuring a cohesive and effective brand message.Budget Management: Responsible for managing budgets to optimize marketing initiatives and achieve brand objectives.Brand Compliance: Ensuring brand consistency and compliance with industry standards, reflecting the values and identity of Humboldt Farms.

Strategic Regional Manager: Orchestrating growth and operational efficiency in the cannabis industry across multiple locations.Inspiring Team Leadership: Motivating teams to surpass sales targets and fostering a cohesive, high-performance work environment.Compliance Specialist: Navigating complex cannabis regulations to ensure ethical practices and legal compliance.Market Analyst: Conducting in-depth market analysis to identify trends, opportunities, and risks in the dynamic cannabis sector.Buyer Extraordinaire: Leveraging market insights to source quality cannabis products, negotiate favorable terms, and build strong supplier relationships.Product Connoisseur: Evaluating cannabis products for quality, consistency, and alignment with brand and customer preferences.Efficient Supply Chain Manager: Overseeing procurement, inventory, and supply chain optimization to meet market demands.Partnership Developer: Cultivating collaborative partnerships with vendors for a diverse and reliable cannabis supply chain.Budget Maestro: Managing budgets effectively to balance cost considerations with product quality and maximize profitability.Regulatory Compliance Expert: Staying ahead of cannabis regulations, implementing strategies to ensure adherence and minimize compliance risks

Los Angeles, California, United States

Supervise and manage estheticians and other staff members on the floorEnsure that the spa operates smoothly and efficientlyOversee the scheduling of appointments and manage the appointment calendarHandle customer inquiries, complaints, and feedback in a professional mannerTrain new staff members on spa procedures, services, and customer service standardsMonitor inventory levels and order supplies as neededEnsure that the spa is clean, organized, and well-maintainedMaintain a positive and professional working environmentCollaborate with the spa owner or management team to develop and implement new policies and proceduresMonitor and evaluate staff performance, providing feedback and coaching as neededAssist with marketing and promotional activities to attract new customersStay updated on industry trends and developments to ensure the spa remains competitiveHandle any other duties as assigned by the spa owner or management team

Los Angeles Metropolitan Area

Greeted customers and provided them with information about services offeredScheduled appointments and managed the appointment calendarHandled cash and credit card transactionsAnswered phone calls and responded to customer inquiriesMaintained cleanliness and organization of the front desk areaAssisted in inventory management and restocking of retail productsCollaborated with other staff members to ensure smooth operationsUpheld company policies and procedures to ensure customer satisfaction