Harold Garcia Email & Phone Number

Singapore

Singapore

 Manage the client’s virtual infrastructure running vSphere 6.0 with vSAN storage. Participates in planning, designing and implementation of new Vmware vSphere deployments and projects. Performs optimization, troubleshooting, and upgrades of vSphere and Hyper-V servers. Administer, monitor and optimize client’s in-house physical and virtual application servers running Windows 2003, 2008, 2012 and 2016 with MS Sharepoint, IIS, SugarCRM, MyAsset, SafeQ print services, and other 3rd party solutions. Manage client’s remote physical Windows servers hosted in SG Government Datacenter. Manage SQL 2005, 2008 and 2012 servers. Manage Windows WSUS service, performed monthly server patching and ensured all servers are updated and compliant with standard server security policy. Perform Security Health Check of Windows servers and other compliance. Perform timely Patch management as per the Schedule. Perform Change Management as per the process. Manage client’s Symantec Netbackup solution and performed regular disaster recovery test. Main infrastructure POC for new IT projects  Conduct ICT strategic review, identifying and exploiting suitable technologies, strategies, and solutions to meet organization needs Involve in the design, management, and enhancement of the corporate ICT infrastructure Lead project team of a medium to large project, to conceptualize, develop and execute the project plan Responsible for the client computing, messaging, networking and server aspect of the projects from initiation to implementation Manage the designated vendor and ICT contract to ensure the designated vendor meets contractual obligations, leading to successful delivery of the project Manage the customer’s expectations, develop and actively engage customers so as to enhance customer intimacy and influence their alignment with the eGovernment agenda, and to achieve customer satisfaction

• Spearheaded efforts across managing Server Virtualization, Server Migration projects for clients as well as internal projects.• Managed administration of local and remote VMware View 4.0 and 5.0 servers.• Administered vSphere 4 and 5 environment with over 100 hosts, 4000+ VMs across the sites in the Philippines.• Accountable for updating servers with latest service packs and hot fixes, creating standard process for group policy deployment, active Directory users & groups’ management and troubleshooting Active Directory replication problems. Maintained and upgraded Dell R710/510 rack mount servers with latest software and firmware.• Managed implementation and administration of DNS, DHCP and WINS; review and remediate software distribution failures and to eliminate the problems that causes those failures. Managed Active directory, File and Print servers, Microsoft Exchange and Sharepoint servers.• Created standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request.• Handled Preparation of monthly work status report and updating technology specific documents.• Scrutinized user needs and recommending appropriate hardware, software for the system.• Entrusted with the task of setting up Software installation environment, install / configuration / removal of software.• Involved in accumulating & troubleshooting of OS, Hardware & software problems.• Responsible for Technical up gradation, planning, analyzing of systems workflow and troubleshooting.• Testing and verifying hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.• Part of the pioneering team that implemented Virtual Desktop technology to Sutherland PHL sites.

• Responsible for implementation and operation of IT infrastructure, Network & Software/Hardware Troubleshooting.• Handled configuration of any new implementation of software & hardware; managing entire computer hardware/ networking operations with overall responsibility for viability of business enterprise.• Involved in handling planning, designing, installation, configuring, maintenance, scheduling and troubleshooting the Network User Management and Facilities & Asset Management on multiple platforms.• Addressed queries regarding the Information System/ Software and extended onsite support to the clients including maintenance of hardware and software. • Monitored functioning of equipment/ peripherals and made necessary modifications to ensure system operates in conformance with specifications. • Efficiently provided administration and troubleshooting for network servers and resolving connectivity issues.• Responsible for providing proper installation, integration, and initial operation of the desktop environment to support the business units needs.• Handled Incident and Problem Management, ensured Incidents were handled accordingly including escalations, worked with the relevant groups involved until the issue has been resolved, provided updates on the progress of the Incident and Root Cause Analysis.• Worked with a global technology infrastructure team to ensure 99.99% uptime for all services in the production.• Ensured all systems requirement were met for Ramp Plans / new Program or Business Migrations in coordination with the Business Migration team / Global Transition team and Clients.• Interacted with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. • Participated in emergency maintenance or Business Continuity/Disaster recovery.