Harold Cook Email & Phone Number

SENIOR RETAIL MANAGEMENT & CORPORATE TRAINING PROFESSIONALProfessional, Resourceful, Bottom-Line FocusedExpert in Turning Around Under Performing Stores and Increasing Corporate EarningsRetail Strategy & Business Planning / Opening New Stores / Budgeting & Cost ControlService Culture Enrichment / Training & Development / Human ResourcesResults-driven management professional specializing in identifying management, merchandising, customer loyalty and sales deficiencies, researching causative factors and implementing effective plans to improve profitability. Strong customer focus in overall business operations including: increasing productivity, improving revenue stream, reducing operating cost, financial management, implementing policies and procedure and human capital management. AREAS OF INTERESTCorporate Training | Executing Retail Strategies | Business Operations | Project & Program ManagementAREAS OF EXPERIENCE• Retail Store Operations and Merchandising• Multi-state Store Operations• Implementing Corporate Vision & Strategy • Budgeting—Resource Planning & Allocation• Store Opening, Remodeling & Renovation • Reducing Employee Turnover • Staff & Management Development• Reducing Cost & Inventory ShrinkageACCOMPLISHMENTS:• Turned around sales revenue and increased profitability by 10%, Fred Meyer Jewelers• Increased sales from $1.6 to 2.3 million—best year in the history of the store, Zale Jewelers• Attained #1 store ranking out of 53 stores, Zale Jewelers• Recruited and hired 5 high-profile managers, Helzberg Diamonds• Delivered year-over-year sales increase for 5 consecutive years, Helzberg Diamonds• Increased employee retention by 52% and improved employee morale and culture in 46 stores, Freidman’s Jewelers• Led 12 stores to #1 ranking in the company, Freidman’s Jewelers• Opened 60 new stores and managed 46 stores with over 400 employees, Freidman’s Jewelers

Listed skills include Customer Satisfaction, Customer Retention, Visual Merchandising, Profit, and 46 others.