Harold Cook

Harold Cook Email and Phone Number

Experienced Hospitality Leader - Customer Experience Specialist - Facilitation and Training - Leadership Development Expert - Coaching - Mentorship - Team Builder @ FreshStrategies & Solutions
Harold Cook's Location
San Diego, California, United States, United States
Harold Cook's Contact Details

Harold Cook personal email

n/a

Harold Cook phone numbers

About Harold Cook

Why I'm on LinkedIn:My goal is to meet other training professionals so that we can share ideas and become another resource group for each other.I am passionate about training associates and giving them the best support system possible which allows us to provide our guests with the ultimate experience. I am a true advocate of guest surveys and the important information that they provide us - allowing us to truly understand their expectations and their perception of our delivery of service.Specialties: Training, Generational Learning, Generational Managing, Customer Service, Sales, Coaching and Counseling, Building Customer Loyalty, Time Management, Managing Employee Conflict, and Managing Stress

Harold Cook's Current Company Details
FreshStrategies & Solutions

Freshstrategies & Solutions

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Experienced Hospitality Leader - Customer Experience Specialist - Facilitation and Training - Leadership Development Expert - Coaching - Mentorship - Team Builder
Harold Cook Work Experience Details
  • Freshstrategies & Solutions
    Principal
    Freshstrategies & Solutions Jul 2023 - Present
    San Diego, California, United States
    View
  • Fresh Revenues
    Vice President Of Training
    Fresh Revenues Oct 2010 - Present
    Greater San Diego Area
  • Five Star Concepts
    Vice President Of Training
    Five Star Concepts Jul 2010 - Oct 2011
    View
  • Driftwood Hospitality Management
    Corporate Trainer
    Driftwood Hospitality Management Jan 2007 - Jul 2010
    Responsible for providing "soft skill" training at our 40+ properties in conjunction with providing management/supervisor training which allows us to manage/promote those skills on a daily basis. I also am responsible for managing the Sales Training for our Sales and Catering Managers at our properties which is delivered by an outside vendor. I have also created Service Committees at each property which focus on the Guest Surveys, reviews on TripAdvisory, and any comments to our 3rd party booking partners.
    View
  • Signature Worldwide
    National Account Manager
    Signature Worldwide 1997 - 2006
    View
  • Hanalei Hotel
    Director Of Room Operations
    Hanalei Hotel 1992 - 1996
  • L'Auberge Del Mar
    Director Of Operations
    L'Auberge Del Mar 1989 - 1992

Harold Cook Skills

Hospitality Management Training Revenue Analysis Coaching Building Customer Loyalty Sales Employee Training Hospitality Customer Service Stress Management Time Management Leadership Hotels Sales Management Event Management Customer Satisfaction Leadership Development Hospitality Industry Team Building Management Restaurants Employee Relations Hiring Pre Opening Resorts Hotel Management Recruiting Food And Beverage Budgets Front Office Yield Management Customer Retention Account Management Property Management Systems Restaurant Management Rooms Division Lodging Guest Service Management Hotel Booking Onq Opening Hotels Menu Development P&l Micros Catering Meeting Planning Revenue Forecasting Tourism

Harold Cook Education Details

  • National College
    National College
    Hospitality Management
  • Hot Springs County High School
    Hot Springs County High School

Frequently Asked Questions about Harold Cook

What company does Harold Cook work for?

Harold Cook works for Freshstrategies & Solutions

What is Harold Cook's role at the current company?

Harold Cook's current role is Experienced Hospitality Leader - Customer Experience Specialist - Facilitation and Training - Leadership Development Expert - Coaching - Mentorship - Team Builder.

What is Harold Cook's email address?

Harold Cook's email address is hc****@****els.com

What is Harold Cook's direct phone number?

Harold Cook's direct phone number is +161988*****

What schools did Harold Cook attend?

Harold Cook attended National College, Hot Springs County High School.

What are some of Harold Cook's interests?

Harold Cook has interest in New Hire Training, Customer Loyalty, Management Training, Generational Learning, Training Development, Coaching And Counseling.

What skills is Harold Cook known for?

Harold Cook has skills like Hospitality Management, Training, Revenue Analysis, Coaching, Building Customer Loyalty, Sales, Employee Training, Hospitality, Customer Service, Stress Management, Time Management, Leadership.

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