Harold H. Email & Phone Number

San Diego, California, United States

Backend Systems administrator.

Greater San Diego Area

Microsoft O365 Administration - Active Knowledge in configuring and maintaining user accounts- Handling Transport Rule- Spam & Endpoint protectionAD AdministrationMultifactor Authentication AdministrationEmail ProtocolsSpam/Virus filtering programs (LANScreen) (Edgwave)Basic Document Management - Documentation (How-To's)VMWare - ESXI 5.0-7.0IP RoutingMobile DeviceNetworkingApps

Greater San Diego Area

Active Directory - Administration, User account management, AD failover managementPCI Compliance - Network Security, Firewall Installation and managementNetwork Installation and managementNetwork Monitoring and management - Plixer Scrutinizer, Flow Pro, PRTG Network Monitor, Desktop ManagerComputer RepairShoretel/Mitel Phone system administratorNetwork Cable installationWindows Server 2008 - 2012, Administrator, SetupDell Sonicwall Management TZ Series to NSAVMware / ESXI Host 5.0 to 6.0Nimble Storage AdministrationDell MD Storage managementAruba switch managementMeraki Firewall, AP, Swtiches

Greater San Diego Area

PCI - Network SecurityEndpoint SecurityAdvanced server managementMicrofocus PAM, 2FA server management

Greater San Diego Area

Active Directory - Administration, User account managementPCI Compliance - Router and agent software installationFirewall Instllation - Configure Dell SonicwallComputer RepairParking Systems troubleshootingCredit Card, SQL server troubleshootingInter-Tel DB ProgrammingNetwork Cable installation

Greater San Diego Area

Small office Administration.Software Support: API configuration, Including HTML/PYTHONTechnical Support - CRM, Phone support.Account management - Billing, Account creation, Account administration.Database queries - Kibana, Linux (MINT) platform.Act Mobile Messaging Support - Database support, Phone walk through configuring program to service.Outlook Mobile Service Support - SMS support, configuring program to use Bulletin service.Microsoft Office 365, Office 2007 (Enterprise), Office 2010 (Enterprise) - Troubleshooting And configuration.

-uphold company standards to drive sales based on market and volume -Staples Certified computer Technician-Sales and customer service-Key - holder access to high priced items -Cash office and safe experience including deposits and cash counts-Manager On Duty acting manager of store.-In-Home Computer/Printer/Network Service calls-Copy & Print Center (Large & Specialty Copy/Print jobs)Skills Used-customer service-Sales -computer diagnostics and repair-Knowledge on company metrics. -POS-AS/400-Management

Answer inbound calls and greet customersDetermine scope of customer issue in an effective and professional mannerManage credit card processing when necessaryEffectively resolve customer issue in a timely mannerProperly document all customer interactionsMaintain high level of customer satisfaction with focus on first call resolutionResolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.Responsibilities:Home network setup and repair including:Wireless configuration for all operating systems including Windows, iOS, OSx, and AndroidWindows network configurations on XP, Vista, and 7Router configurationPeripherals set up:Game consolesiPads and other tabletsPrinter and/or folder sharingWireless printers

La Mesa

• Provide Technical services and repair• Diagnose and asses client's product• Provide detailed yet easy to understand information and resources for client's product.• Awarded MVP for my store for customer service and improvement.-Virus Removal Utilizing MRI based software manual and automatic. (Required some research when removing new infections)-Extensive Windows knowledge, Windows 2000, XP, Vista, 7, 8/8.1/ Win 10 (Training)-iMac/Macbook (Intermediate knowledge) - Troubleshooting and repair, Virus removal, Account permissions, Security.