Technical Support and IT Management:Proficient in Operating System Installation and Configuration: Proficient in the efficient installation of Windows 10/11 operating systems on new equipment, ensuring quick device readiness.Advanced Hardware Configuration: Expert in configuring hardware in desktop and laptop computers, including hard drive and memory upgrades, enhancing device performance.Server and Network Management: Demonstrated strong skills in Windows Server functions, including AD, DNS, and DHCP, ensuring network stability and reliability.Data Management and Security:Data Security Management: Implemented security permissions on file server folders, ensuring confidentiality and protection of sensitive data.Firewall and Security Expertise: Managed the firewall console, configuring access rules and priorities, strengthening network security, and safeguarding against threats.Support and Collaboration on Productivity Platforms:Office 365 Administration: Successfully managed the Office 365 console, including tools like OneDrive and Outlook, facilitating team collaboration and productivity.macOS and Mobile Support: Provided support for effective installations and configurations on macOS and mobile devices (Android/iPhone), enhancing interoperability and application efficiency.Email and Communication Management: Offered support in configuring and managing Wi-Fi networks, POP, and IMAP, improving connectivity and communication within the company.User and Resource Management:User and Group Administration: Participated in creating and modifying users, roles, and groups in Active Directory, enhancing user account management and network security.Enterprise Software Support: Successfully conducted installations and updates of enterprise software such as Softland and Excel Macros on local clients, improving operational efficiency.

As the Bar Manager at Mackavela Brewpub, I executed comprehensive bar operations, particularly during peak hours, ensuring a smooth and efficient service experience for a diverse clientele with varying levels of beer knowledge. My personalized recommendations and expert guidance on craft beers contributed to an impressive 20% increase in sales, demonstrating my in-depth product knowledge. I strategically planned and executed events, including beer tastings and pairings, resulting in a substantial 15% revenue boost. Simultaneously, I played a crucial role in enhancing the brand's visibility and growth by leading marketing campaigns and creating engaging social media content, further solidifying my multifaceted impact on the brewpub's success.

As an IT Coordinator, my impact on the organization was substantial. I established and enforced efficient IT protocols, providing valuable advice on optimal IT choices. Additionally, I ensured the smooth operation of computers and LAN networks, offering expert technical support to resolve daily issues. I managed a diverse range of IT responsibilities, from website domains to CRM accounts and CCTV systems. Moreover, my adept budget management skills contributed to the successful implementation of new projects. Most notably, I initiated and executed strategic technical projects, significantly improving the delivery of educational programs. This multifaceted role allowed me to make a profound difference in the organization's technological efficiency and overall success.

During my tenure as a Business Continuity Specialist, I spearheaded the successful implementation of Business Continuity Plans (BCP) for new products and processes, ensuring uninterrupted supply chain operations. My role encompassed the development and execution of BCP structures, enabling various teams and audiences to navigate disruptions seamlessly. I also took charge of communication and training, effectively conveying BCP strategies to managers, vendors, and peers, while coordinating alternative processes. Analyzing data across multiple regions and business sectors, I produced comprehensive technical and non-technical documentation to align with stakeholders. Notably, I played a pivotal role in leading the BCP strategy during HP's corporate split, crafting plans, processes, documents, and training materials for diverse audiences. Additionally, I managed inventory processes, utilizing tools such as SAP, Excel, and HPManagement, while also earning recognition through prestigious awards for my contributions to platform enhancements and SharePoint support, further underscoring my impact and expertise.

Provide information to customers by verifying understanding of requests; answering questions; offering assistance.