Harold Ramirez Email & Phone Number

Escazú, San Jose, Costa Rica

In my recent role at Mapsoluciones as a Technical Assistant, I applied my technical skills to enhance customer experience directly. I specialized in the efficient installation and configuration of Windows operating systems, ensuring clients had high-performance hardware. Additionally, I managed servers and networks, securing robust data protection, and optimized enterprise communication through Office 365 and other systems, thereby improving end-user connectivity and productivity. My ability to manage user accounts and update critical software allowed me to provide effective support and continually improve operational efficiency, translating into more responsive and secure customer service.

San Jose, Costa Rica

As the manager of Mackavela Brewpub, I oversaw all aspects of the bar's operations, ensuring top-notch service for our varied customer base. I used my extensive knowledge of craft beers to offer tailored recommendations, which played a part in a significant sales uptick. My event management skills, particularly for tastings and pairings, also contributed to notable revenue growth. Additionally, my efforts in marketing and social media played a key role in enhancing the pub's brand and overall success.

Santa Ana, San Jose, Costa Rica

As the IT Coordinator, my impact on the organization was substantial. I established and enforced efficient IT protocols, providing valuable guidance on optimal IT solutions. Additionally, I ensured the smooth operation of computers and LAN networks, offering expert technical support to resolve daily issues. I managed a wide range of IT responsibilities, from web domains to CRM accounts and CCTV systems. My budget management skills contributed to the successful implementation of new projects. In particular, I initiated and executed strategic technical projects, significantly improving the delivery of educational programs. This multifaceted role allowed me to make a profound difference in the organization's technological efficiency and overall success.

Heredia, Costa Rica

During my tenure as a Business Continuity Specialist, I led the successful implementation of Business Continuity Plans (BCP) for new products and processes, ensuring uninterrupted supply chain operations. My role involved developing and executing BCP frameworks, allowing various teams and audiences to navigate disruptions seamlessly. By analyzing data across multiple regions and business sectors, I produced comprehensive technical and non-technical documentation to align with stakeholders. It's worth noting that I played a central role in leading the BCP strategy during HP's corporate separation, developing plans, processes, documents, and training materials for diverse audiences. Additionally, I managed inventory processes, using tools such as SAP, Excel, and HP Management, while also receiving recognition through prestigious awards for my contributions to platform improvements and SharePoint support, further reinforcing my impact and expertise.

Alajuela, Costa Rica

Provide information to customers by verifying understanding of requests; answering questions; offering assistance.

Curso, Administration

University Diploma, Tourist Group Management

The fundamental purpose of the Diploma in Tourist Groups is to train technicians, capable of entering the labor market and generating.