Harold Ray Email & Phone Number

• Process reversals, adjustments, critical maintenance, and various monetary loan transactions in the HE system.• Process multiple types of request for system updates.• Submit daily bank account updates to insure items are cleared with service level agreement.• Research various financial issues on customer loans.• Analyze data and prepare reports. • Designed interview questions sheets for team interviews for open team position.• Prepare and mail checks and letters.

• Process reversals, adjustments, critical maintenance, and various monetary loan transactions. • Prepare and submit department balancing. • Submit daily bank account updates to ensure items are cleared within Service Level Agreements. • Ensure complete updates of all activity completed on the accounts. • Submit Lockbox research requests to ensure correct processing of returned items. • Research various financial issues on customer loans. • Analyze data and prepare reports. • Prepare and mail checks and letters.

• Executed strong telephone and written communication skills with customers.• Ability to work in a fast-paced phone environment.• Posses over two years call center experience.• Strong client focused mindset• Strong problem solving and decision making skills• Proficient with MS Windows