Harold Lopez Email & Phone Number

Ville De Paris, Île-de-France, France

- Manage a portfolio of strategic customers in EMEA- Define a company-wide tiering segmentation- Identify, define and implement relevant processes & engagements- Onboard new CSM’s and transfer knowledge

Paris, Île-de-France, France

- Build and lead the EMEA Customer Success team in alignment with the company vision, culture and values- Establish and develop trustful relationships with customer stakeholders and technical contacts to drive adoption- Define a multi-stream collaboration framework to place CSM at the heart of our strategy and deliver success to support the company growth.

Paris, Île-de-France, France

- Deliver expertise and complex data management projects such as archiving, publishing, replication- Train internal and external end-users

Suresnes, France

- Identify, define and apply processes in a raising startup- Contribute to develop and grow a data protection platform from both a functional and technical standpoint (Product/R&D)- Sales & Pre-Sales activities: discovery meeting, quotes- Managing events & producing marketing materials- Provide support to end-users

Paris, France

- Lead a Tier 1 Sales Automation team: team building, staffing, continuous development, KPI’s.- Support process documenting, troubleshooting methods - Salesforce.com Release Manager: dev sizing & prioritization, risk & impact analysis, POCs. - SME on global standardization & alignment projects- Scope: Salesforce.com and other internal tools.

Nanterre

- Lead European Client Services Salesforce Admin Group- Deliver new features and enhancements (configuration, system maintenance, data management)- Defining a global Salesforce.com release cycle process

- Assisting Salesforce.com project milestones (requirements gathering workshops, solution building, delivery) - Documentation: functional requirements, configuration, user guides- Preparing & conducting Salesforce.com training sessions for end-users- Assisting Technical Consultant in Salesforce.com setup during solution building & deployment - Sales.

- Performing company profiling on clients and/or prospects and delivering consolidated results to Multinational Sales Directors and Global Account Managers across Europe, Canada and Asia Pacific- Improving the quality of market data to support marketing and sales actions- Deepen the knowledge of the market through targeted company qualification- Ensuring.

- French telemarketing team- Scheduling meetings for New Sales Reps- Company profiling- Press Digest

- Phone commercial promotion of a local hotel brand throughout the English, Scandinavian and Italian wholesalers and tour operators- Documents translation (French/English/Italian/Spanish) - Clients’ requests follow-up by e-mail, fax and phone

- Supporting Toshiba and MSN Internet Access products for American customers- Software troubleshooting - Issues resolution research (Technet, other sources)- Call Tracking in a Microsoft secured CRM

- Clients credit control- Reservations control- Check-in/out- Attendance and follow-up of clients’ requests- Hosting information system daily handling- Executive Lounge animation- Rooms Controller responsible to define day-to-day hosting plan organization of 250 rooms

Multimedia Conceptor, Webdesigner

Advanced French Language Diploma

Dramatic Arts School Studies. Art History.

Computing And Programming Diploma