Harold Long Email and Phone Number
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Two things set me apart from others in a very beneficial manner for both my employer and the customers to whom I provide service: My curiosity is insatiable and my ability to absorb and retain information regarding said curiosities is incomparable. My primary interests are technology and business. I am extremely adept at observation, particularly in the retail environment, and ascertaining which behaviors should be modified in conjunction with the ability to determine the best course of action to do so. I am very detail oriented. I have found that positive reinforcement is highly preferable to the alternative - it allows one to build rapport whilst simultaneously adjusting incorrect or inadequate tendencies. Logistics, systems, and operations are my forte. I see the big picture and I implement changes to increase efficiency. "If something ain't broke, don't fix it." I do not buy into this ideal - if I see a way to make something that works "adequately" better, faster, more efficient, I will. Perfection may be unattainable, that doesn't mean we should cease seeking it.
Fedex Office
View- Employees:
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Retail Store ManagerFedex Office Sep 2024 - PresentColumbia, South Carolina, United States
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Technology LiaisonYour Electronics Guru Sep 2011 - PresentFixed various computer issues for an assorted clientele (coworkers, family, friends, and members of my church) ranging from performing initial setup of a printer or wireless network to providing personalized tutorials on the use of consumer products (primarily iPhone/Android, Windows 10, MacOS 10.1+) to fully reconstructing a hard disk drive.Also advised home theater setup (which products to purchase) and would lead installation thereof.
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Store Manager/Print SpecialistThe Ups Store 7597 Sep 2023 - Jan 2024Bush River Road, Columbia, Sc, Usa- Run entire store independently either opening store / registers / systems / computers / printers or closing store and counting down registers / shutting down all systems / locking store- Through exemplary professionalism, salesmanship, and customer service, converted many Amazon returns customers into print/mailbox/shipping customers- Ordered necessary UPS Store tools and supplies and taught owners and employees why and how to use them, including, but not limited to: a guillotine cutter, rotary cutter, business card slitter, box scoring tool, t square, Dymo printable postage (including teaching how to process through CMS)- Organized an unruly storage section into a cleaner, more easily navigable area- Took a store with strictly 20lb letter, legal, and tabloid papers to a much more diversified paper assortment and created a catalog thereof from which customers could make an informed decision for their printing needs- Increased CSS from 9 YTD to 16 in my first full month (October) and finished 2023 with 48 with 100% positive responses- Changed culture of nonchalance into a warm, inviting store by focusing on customer service
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PrinterThe Ups Store Aug 2022 - Dec 2022Columbia, South Carolina Metropolitan Area- Run entire store independently either opening store / registers / systems / computers / printers or closing store and counting down registers / shutting down all systems / locking store - Traveled among four different locations as needed -
Sales Supervisor – Automotive, Flooring, Furniture, & HardwareOllie'S Bargain Outlet, Inc. Oct 2019 - Mar 2020Greenwood, South Carolina, United States- Unload trucks, sorting and organizing merchandise for distribution throughout the store- Create on-the-fly product placement / presentation in order to optimize available space while maximizing sales, focusing on “door-to-floor”- Cover cashiers’ lunch / breaks- Assist customers carrying heavy purchases to their vehicles -
Store ManagerThe Ups Store Aug 2017 - Aug 2019Fort Mill, South Carolina
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AssociateThe Ups Store Nov 2015 - Aug 2017Fort Mill, South Carolina
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Computer And Tablet Sales AssociateBest Buy Dec 2013 - Jan 2015Charlotte, North Carolina AreaAscertained a client's needs and provided the best solution within their budget. Following a comprehensive assessment of their respective requisites regarding screen size, OS preference, software usage, potential RAM and processor desires, in conjunction with presenting competitive financing offers to extend and enhance the client's available options, created a predilection for the total package so as to deter returns and/or exchanges. I have achieved Apple Professional status due to completion of vigorous courses on Apple products.I have achieved Microsoft Expert status as well as accreditations in MS Office, Windows, and Surface products.I have achieved Intel Retail Edge Basic Training Certification acknowledging product familiarity ranging from basic computer knowledge to building rapport to overcoming basic objections and asking for the sale. -
Geek Squad CsaBest Buy Jul 2013 - Dec 2013Charlotte, North Carolina AreaProcessed exchanges and returns, ran diagnostics on all types of technology to assess their viability, provided the best solution for the client while maintaining company policy. Assisted in setting up clients' computers, tablets, and smartphones.
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Independent Contractor/TypistPositive Management Leadership, Inc. Sep 2010 - Feb 2014Greenwood, ScUsed MS Excel and Word to create custom spreadsheet and document templates. Edited said templates to the client’s specifications when required. Filled in said templates with raw data from feedback/evaluation forms from the client’s programs.
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Customer Service SupervisorWalmart May 2012 - Oct 2012Greenwood, ScAssigned registers to cashiers. Managed cashiers' breaks. Managed the inventory and distribution of cash between the cash office, CSM podium, and individual registers. Counted cash. Ensured the cleanliness of restrooms by overseeing the janitorial staff. Ensured the availability of shopping carts to customers by overseeing the cart collectors and assisting them when needed. Trained cashiers how to process unusual transactions when they presented themselves. Provided maintenance to and improved, through refined logistical thinking, various systems, including motorized carts for disabled customers. Interacted with customers who were dissatisfied with their experience and attempted to reconcile them by resolving, to the best of my ability within the constraints of company policy, their grievance[s]. -
Pharmacy Sales Associate/Pharmacy TechWalmart Sep 2011 - May 2012Greenwood, ScResumed previously stated duties. Stocked shelves in the Pharmacy and OTC areas. Provided customer service to shoppers by aiding them in locating the product for which they were initially searching. Ran the TASCO and ConnexUs systems and cash register when needed. Filled prescriptions once state certification was attained. Answered customer questions regarding medication side effects and interactions as far as was legally able to do so. Fixed different mechanical or software related issues using general technical and computer knowledge.
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Sales ConsultantOfficemax Sep 2010 - Sep 2011Greenwood, ScEverything done as a Sales Associate carried over to Sales Consultant, with the following additions: Performed ImPress duties, including maintaining Xerox copy machines, creating custom flyers, menus, business cards, etc., communicated with customers in person or via e-mail or phone. Helped in coaching new and underperforming associates to provide the best total solution; including attaching a “MaxAssurance” extended warranty or an “Essentials Kit,” to qualifying products, such as printers or computers. Black Friday 2010 volunteered to both open and close, working from approximately 5AM to 11PM. -
Sales AssociateOfficemax Apr 2010 - Sep 2010Gastonia, NcResponsible for driving sales, first and foremost. General interest in technology provided a strong foundation for a better presentation of products to customers. Performed custodial duties as needed, including cleaning the store after close. Set “plan-o-grams” per corporate’s instructions. Ran the cash register as needed, primarily during the back-to-school season. Communicated well with superiors and peers using radio headsets, gracefully directing a free associate or manager to assist a customer when I was already helping another.
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Pharmacy Sales AssociateWalmart Jul 2008 - Jan 2010Greenwood, ScZoned (cleaned and organized) the shelves. Stocked the inventory. Assisted customers in locating the products for which they were searching. Alleviated customers’ stress when a specific item(s) was/were out of stock for a significant period of time by actually acknowledging the problem and explaining, without revealing any trade secrets or company-confidential information, the reason for which said product(s) was/were out of stock. Read medication labels and asked questions of the pharmacist(s) to become better acquainted with the products in my charge. Increased sales volume and the value of the customer’s purchases by pointing out complimentary products or suggesting larger quantity and promotional products, which worked out better for the customer (lower per capita cost) and the store (higher overall cost). The excellent customer service which I provided went above and beyond the standard. This served multiple purposes, including customer retention through active and outgoing interactions which often surprised customers, who would exclaim, “No one has ever asked me if I needed help finding anything before!” The proactive customer service I provided allowed for the construction of a rapport with customers; several of whom had seemingly never experienced a trusting relationship with a salesperson in any field prior to meeting me. I strived to make the local Wal-Mart pharmacy feel more like a “mom and pop” experience, and I was successful.
Harold Long Skills
Harold Long Education Details
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Lander UniversityHistory -
Clemson UniversityHistory
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Emerald High SchoolHigh School
Frequently Asked Questions about Harold Long
What company does Harold Long work for?
Harold Long works for Fedex Office
What is Harold Long's role at the current company?
Harold Long's current role is Logistically minded, experienced manager/printer..
What is Harold Long's email address?
Harold Long's email address is hl****@****ore.com
What is Harold Long's direct phone number?
Harold Long's direct phone number is +186499*****
What schools did Harold Long attend?
Harold Long attended Lander University, Clemson University, Emerald High School.
What skills is Harold Long known for?
Harold Long has skills like Big Box, Store Management, Merchandising, Planograms, Visual Merchandising, Shrinkage, Store Operations, Retail Sales, Cashiering, Retail, Driving Results, Microsoft Excel.
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Harold Long
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Harold Long
Highly Experienced Professional Product And Service Management, Marketing, DevelopmentAshburnham, Ma2bt.com, ins.com1 +140860XXXXX
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2yahoo.com, foundationrecoverysystems.com
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