Harold Tate Email & Phone Number

Wilkes Barre, Pa

Lansdale, Pa

- Office 365 implementation, administration and support- Desktop/Server support- Hardware/Software support- Network support- EasyVista configuration and administration- IT project work (e.g. On-site to Office 365 migrations, PC refresh rollouts)

Bensalem, Pa

- Website creation (content and design)- Submit site to all search engines and local directories- Create and monitor all analytic accounts (Google and Bing)- Create and maintain all social media accounts (Facebook, Google+, Twitter, etc.)- Submit and maintain listings on all third party restaurant sites (Yelp, Menuism, etc.)- Create, design and run advertisement campaigns on Google, Bing, Facebook and Twitter. Monitor site analytics to improve advertising strategies- Solely handle all technical support and design/data update requestswww.SoupKingBagelocity.comwww.TheSoupKing.com

Blue Bell, Pa (Contractor)

- Desktop support - remote and desk-side- Active Directory account maintenance, password resets, troubleshooting- Group Policy/Logon Script updates- Server and network support/troubleshooting- Deploy and manage Xibo digital signage for branch offices

Fort Washington, Pa

- Handled all PC & peripheral break/fix (supported internal staff and customer equipment)- Handled internal help desk requests (all levels of support)- Handled level 2 & level 3 technical support calls from customers- Created, updated and maintained PC images using Acronis and/or Ghost- Production manager for all credit card accepting products (managed team of four people.) Products were either PC based or Wi-Fi capable credit card readers- Minor in-house software developer (Visual Basic language) - Authored Windows batch scripts to automate production processes- Cisco access point configuration and testing- Cradlepoint router configuration and testing- Managed all cellular device deployment - ordering, stocking, activation, troubleshooting, documentation and billing (500+ devices)- Active Directory account creation, disable, unlock and password resets- Backup tape rotation for internal servers- Network printer installation and troubleshooting- Created and maintained SQL tables for QA record and billing purposes- Trained new employees and existing technicians on how to configure, run and troubleshoot software- Kaseya administrator

Philadelphia, Pa

Contract position to complete PC refresh- Imaged and configured new PC's- Ran QA testing process- Deployed and ran final testing on PC's

Hoboken, Nj

- Cold call phone sales- 200+ calls daily- Account management

Philadelphia, Pa

- Handled all Level 1 help desk tickets- Ran cabling and handled punch-down/termination for new office setups- Handled magnetic access card account management for employees

Associate Of Applied Science Degree In Network Systems Administration, Network And System Administration/Administrator, 3.8 Gpa

- Dean’s List Summer 2009 Session - Dean’s List Fall 2009 Session

Education record

Activities and Societies: Football Team