Haroon Javed Email & Phone Number

Islamabad, PK

• Currently helping the team on the migration of Finance Applications from on-Prem to Oracle EPM cloud (SAAS)
• Worked on End-to-end specification, development, testing, and release of assigned project deliverables for Business Intelligence products such as OLAP cubes, ETL, BI Dashboards, and Analytics
• Execute and monitor project progress and identify any risks involved and propose solutions to problems.
• Participates in the scoping of proposed improvements, and works with Commercial Managers, Product Managers, or other Project Managers to turn business requirements into actionable developer specifications.
• Coach and lead Scrum teams, to help them in scrum adaption and implementation using SAFe. Facilitate scrum ceremonies such as daily scrum, sprint planning, sprint demo, retrospective, and refinement sessions.
• Help and facilitate the team to remove impediments, identify and resolve dependencies along with conflict resolution

Islamabad

My RoleAs a Business Analyst and Scrum Master, I am responsible for end-to-end project delivery to enhance and build new Business Intelligence Products using Agile development methodology. I actively work on the scoping of proposed improvements with business stakeholders to turn business requirements into actionable developer specifications. Along with.

Islamabad

Provide application level one support to GR clients and internal users.Support and maintain GR software applications and systems to provide the functionality and optimal performance promised by GR’s IT team (as per SLA) to its clients and internal users.Help GR Clients and internal users in using GR applications in most efficient way.Provide detailed.

Islamabad

• Responsible to provide excellent remote technical support for VSI’s IT products installed in top brand hotels (e.g. Hyatt,Marriott etc) over 1000 properties across North America and Canada that includes Computers.
• Managing hotel clients at corporate level and providing them top level customer service for problems faced in the business center while using VSI’s desktop computers, printers and copiers.
• Handling and Resolving Business center’s networking issues (LAN/WAN) in hotels, resorts and casinos.
• Ensuring proper monitoring of Quality Assurance on Software’s and computers in production, multifunction copiers and printers in field. Installation of software and hardware in field.
• Entering support tickets in CRM and escalating them to proper departments.
• Maintenance of support documentation for solutions, problems and knowledge base.

Rawalpindi

• Maintaining and resolving TCS networking, software and hardware issues. Installing and updating software and hardware. Typing letters, emails and maintaining records electronically.
• Redesigned and Updated TCS existing official website, designing banners for organization events using Photoshop. Answering customer queries.
• Developing Reports and other official work.

Bachelor'S Degree In Information Technology, Information Technology

Intermediate In Computer Sciences, Computer Science

Matriculation, Science, A