Boost store performance in relation to budgeted sales, targets, and KPI’s, while improving sales growth and delivering exceptional client services. Attain unprecedented results through directing all operational activities, such as cash control, inventory management, turnover productivity planning, and prioritising trading compliance standards. Monitor staff performance and lead the development of team to maximise productivity and accomplish highest standards of customer services… Show more Boost store performance in relation to budgeted sales, targets, and KPI’s, while improving sales growth and delivering exceptional client services. Attain unprecedented results through directing all operational activities, such as cash control, inventory management, turnover productivity planning, and prioritising trading compliance standards. Monitor staff performance and lead the development of team to maximise productivity and accomplish highest standards of customer services, cleanliness, freshness, product availability, and efficient working principles.Selected Contribution:• Built and established strong working relationships with internal teams and third-party resources to produce targeted results within stringent deadlines. Show less

Report to the Store Operations Manager responsible for 50 stores.I am a Manager Who:Improves the business for customers by:Delivering company Change Plans.Enables Great KPI performance by:Delivering accurate data analysis and ensure Stores have the right budgets to deliver for customers. I support stores to improves routines and process to deliver Sales, Payroll, Shrinkage and Waste measures.This extends to Customer viewpoint analysis.Complete… Show more Report to the Store Operations Manager responsible for 50 stores.I am a Manager Who:Improves the business for customers by:Delivering company Change Plans.Enables Great KPI performance by:Delivering accurate data analysis and ensure Stores have the right budgets to deliver for customers. I support stores to improves routines and process to deliver Sales, Payroll, Shrinkage and Waste measures.This extends to Customer viewpoint analysis.Complete internal Store Operations Audits including, Cash, Counters and Stock integrity.Takes people with me:I lead and develop the team I work with.I work hard to put the customer first and encourage managers and colleagues to do the same through coaching and training sessions. I am demanding in a collaborative way.I celebrate success and confident about having difficult conversations. Share Knowledge:I am the technical expert for the Region up-skilling managers to be better business managers. I am the go-to person who coaches Managers to deliver their targets.Role Model Values Led Leadership:Being true to my own values, taking care of my physical and emotional well being so I can be at my best. I take time to celebrate success at all levels.Skills Gained in Role:Experience of working in a analytical role, reporting to tight deadlines, managing high volumes of work, delivering accuracy at all times, in a fast paced environment Ability to analyse and interpret financial data, providing management with clear recommendations to drive business decisions both accurately and logically.Self taught excel skills, using v-lookup, sum-if’s etcAbility to work alone or as part of the teamProven ability to organise, prioritise and manage time effectively in a fast paced environment. Excellent verbal and written communication skills Show less

Service Manager • In charge of delivering all Service Measures at busiest Metro in the UK.• Consistently achieved highest sales of Euro million sales in the UK.• Devised an efficient review document for self-service attendants that increased productivity and reduced shrinkage by 50%.• Constantly achieved store Wait time service measure.• Overseeing training programs and progress of up and coming managers.• Consistent high rating performance as Service Manager… Show more Service Manager • In charge of delivering all Service Measures at busiest Metro in the UK.• Consistently achieved highest sales of Euro million sales in the UK.• Devised an efficient review document for self-service attendants that increased productivity and reduced shrinkage by 50%.• Constantly achieved store Wait time service measure.• Overseeing training programs and progress of up and coming managers.• Consistent high rating performance as Service Manager, leading to centre of excellence status.• Achieved 100% mystery shopper results.• Utilise and build a network of relationships with a range of colleagues to ensure success of department.• Mentoring managers from across the group on service issues.Achievements• Consistently accomplished green annual performance ratings.• Selected by Store Director to lead team through refit programs.• Developed 18 managers, all achieving maximum ratings.• Designed and implemented new staff structure for service department.• Highly proficient with internal IT and information systems.• Lead Team Meetings, and have held presentations for company directors.• Consistently achieved high employee satisfaction results.• Lead diverse teams across varied job roles.• Planned work structures for long and short-term projects.• Delivered targets with tight budget constraints. Show less

Stock & Compliance Manager• Successes in external audits.• In charge of Space, Range and MerchandisingFresh Food Replenishment Manager• Increased department like for like sales by 25%.• Fully trained in Food Safety & Hygeine • Successfully trialled Sandwich Meal Deal.• Delivered highest Instore Bakery sales in the Format.