Haroon Rasheed Email & Phone Number

Riyadh, Saudi Arabia

• Monitored network performance using standard management tools such as DCIM, Niagara-BMS, Netcool, RTTS, IT-Smart Remedy, ABB UPS, SolarWinds, Aruba, Metasys UI etc.
• Kept track of tickets, provided analysis, and assisted in resolving issues within the white and grey space domains according to SLA.
• Prepared various reports based on RTTS, including weekly, monthly, SLA, access, and resolution tickets.
• Developed Root Cause Analysis (RCA) reports for resolution and incident… Show more
• Developed Root Cause Analysis (RCA) reports for resolution and incident tickets.
• Escalated incidents and events that impacted services.

Riyadh, Saudi Arabia

• Maintained documents and equipment stock by completing preventive maintenance schedules; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts.
• Supervised staff and organized the team to complete tasks on a daily, weekly, and monthly basis.
• Contacted clients to update their equipment information.
• Worked on SLAs to align proposals with market behavior, making them easier to accept.
• Handled more than 30 clients, including government and… Show more
• Handled more than 30 clients, including government and non-government projects such as banks, universities, and courts. Show less

Riyadh, Saudi Arabia

• Design, implement, and manage network infrastructure, including routers, switches, and firewalls, ensuring high availability and performance.
• Install, configure, and maintain servers (Windows, Linux, Unix) and ensure optimal TCP/IP protocol implementation.
• Implement security policies, conduct regular audits, and ensure compliance with industry standards.
• Provide expert-level technical support and troubleshoot hardware, software, and network issues.
• Lead IT projects… Show more
• Lead IT projects, develop plans, timelines, and budgets, and coordinate cross-functional teams.

Hail Region

• Responsible for installation and maintenance services at the site.
• Oversee repair and maintenance of all electrical and electronic equipment in the project.
• Manage operation and maintenance of medium voltage switchgear, transformers, ring main units, high mast lights, and RTUs.
• Follow PPM & CM work orders generated through the Maximo system.
• Maintain UPS systems (80, 60, 120 KVA).
• Supervise personnel for electrical and electronic tasks.

Hail Region

• Installed and managed Active Directory and Antivirus servers, including user, group, and policy management.
• Handled IT management tasks, including installing, administering, and monitoring MS Windows.Installed and updated operating systems and other software.
• Installed and troubleshooted operating systems.
• Configured Microsoft Outlook for users and resolved mail-related issues.
• Installed and configured IP settings for desktops and laptops, including setting up internet… Show more
• Installed and configured IP settings for desktops and laptops, including setting up internet access for the LAN through proxy settings.

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