• Monitored network performance using standard management tools such as DCIM, Niagara-BMS, Netcool, RTTS, IT-Smart Remedy, ABB UPS, SolarWinds, Aruba, Metasys UI etc.• Kept track of tickets, provided analysis, and assisted in resolving issues within the white and grey space domains according to SLA.• Prepared various reports based on RTTS, including weekly, monthly, SLA, access, and resolution tickets.• Developed Root Cause Analysis (RCA) reports for resolution and incident… Show more • Monitored network performance using standard management tools such as DCIM, Niagara-BMS, Netcool, RTTS, IT-Smart Remedy, ABB UPS, SolarWinds, Aruba, Metasys UI etc.• Kept track of tickets, provided analysis, and assisted in resolving issues within the white and grey space domains according to SLA.• Prepared various reports based on RTTS, including weekly, monthly, SLA, access, and resolution tickets.• Developed Root Cause Analysis (RCA) reports for resolution and incident tickets.• Escalated incidents and events that impacted services.• Developed and managed all Methods of Procedure (MoPs) for both minor and major preventive maintenance activities, in accordance with vendor/OEM operation manuals.• Ensured adherence to Standard Operating Procedures (SOPs), Methods of Procedure (MoPs), and Emergency Operating Procedures (EOPs) during preventive and corrective maintenance.• Executed work orders, verified minor maintenance tasks performed by on-site technicians, and witnessed major maintenance tasks performed by vendors.• Verified isolation, shutdown, startup, emergency shutdown, and restoration procedures for all data center facility infrastructure equipment as needed.• Supervised maintenance activities of data center facilities, including electrical systems (UPS, generator, PDUs, electrical panels, MDBs, SMDB, ATS, etc.). Show less

• Maintained documents and equipment stock by completing preventive maintenance schedules; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts.• Supervised staff and organized the team to complete tasks on a daily, weekly, and monthly basis.• Contacted clients to update their equipment information.• Worked on SLAs to align proposals with market behavior, making them easier to accept.• Handled more than 30 clients, including government and… Show more • Maintained documents and equipment stock by completing preventive maintenance schedules; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts.• Supervised staff and organized the team to complete tasks on a daily, weekly, and monthly basis.• Contacted clients to update their equipment information.• Worked on SLAs to align proposals with market behavior, making them easier to accept.• Handled more than 30 clients, including government and non-government projects such as banks, universities, and courts. Show less

• Design, implement, and manage network infrastructure, including routers, switches, and firewalls, ensuring high availability and performance.• Install, configure, and maintain servers (Windows, Linux, Unix) and ensure optimal TCP/IP protocol implementation.• Implement security policies, conduct regular audits, and ensure compliance with industry standards.• Provide expert-level technical support and troubleshoot hardware, software, and network issues.• Lead IT projects… Show more • Design, implement, and manage network infrastructure, including routers, switches, and firewalls, ensuring high availability and performance.• Install, configure, and maintain servers (Windows, Linux, Unix) and ensure optimal TCP/IP protocol implementation.• Implement security policies, conduct regular audits, and ensure compliance with industry standards.• Provide expert-level technical support and troubleshoot hardware, software, and network issues.• Lead IT projects, develop plans, timelines, and budgets, and coordinate cross-functional teams.• Manage client and vendor relationships, negotiate contracts, and maintain SLAs.• Document network configurations, system settings, and prepare performance reports.• Develop disaster recovery plans and respond promptly to emergency situations. Show less

• Responsible for installation and maintenance services at the site.• Oversee repair and maintenance of all electrical and electronic equipment in the project.• Manage operation and maintenance of medium voltage switchgear, transformers, ring main units, high mast lights, and RTUs.• Follow PPM & CM work orders generated through the Maximo system.• Maintain UPS systems (80, 60, 120 KVA).• Supervise personnel for electrical and electronic tasks.• Oversee operation and… Show more • Responsible for installation and maintenance services at the site.• Oversee repair and maintenance of all electrical and electronic equipment in the project.• Manage operation and maintenance of medium voltage switchgear, transformers, ring main units, high mast lights, and RTUs.• Follow PPM & CM work orders generated through the Maximo system.• Maintain UPS systems (80, 60, 120 KVA).• Supervise personnel for electrical and electronic tasks.• Oversee operation and maintenance of control panels for FM200 systems, jockey pumps, electrical and diesel pumps, electrical gates, humidifier systems, electrical panels, ultraviolet systems, and fire windows.• Prepare work schedules for preventive maintenance of electrical and electronic systems.• Act as shift engineer in charge during B and C shifts, responsible for all operations and maintenance activities. Show less

• Installed and managed Active Directory and Antivirus servers, including user, group, and policy management.• Handled IT management tasks, including installing, administering, and monitoring MS Windows.Installed and updated operating systems and other software.• Installed and troubleshooted operating systems.• Configured Microsoft Outlook for users and resolved mail-related issues.• Installed and configured IP settings for desktops and laptops, including setting up internet… Show more • Installed and managed Active Directory and Antivirus servers, including user, group, and policy management.• Handled IT management tasks, including installing, administering, and monitoring MS Windows.Installed and updated operating systems and other software.• Installed and troubleshooted operating systems.• Configured Microsoft Outlook for users and resolved mail-related issues.• Installed and configured IP settings for desktops and laptops, including setting up internet access for the LAN through proxy settings.• Provided support for resolving network problems and troubleshooting LAN connectivity issues.Configured and updated user accounts and mailboxes.• Installed and configured Exchange Server 2008 and Exchange 2013.• Configured domain controllers and DHCP.• Handled and troubleshooted all branded and assembled desktops/laptops at an advanced level, both software and hardware, and maintained the local area network.• Installed and configured local printers and network printers. Show less