Harper Dao Email & Phone Number

Vancouver, British Columbia, Canada

• Streamlined Operations: Identified and resolved inefficiencies in concession stand operations, reducing customer wait times.• Inventory Management: Implemented inventory control measures, minimizing stockouts and overstock situations.• Customer Satisfaction: Ensured high customer satisfaction through meticulous stand maintenance and exceptional service.• Process Improvement: Established and maintained regular cleaning routines, ensuring a consistently inviting environment.• Revenue Growth: Achieved a 20% revenue boost through exceptional customer service and efficient POS transaction handling.

Seattle, Washington, United States

• Directed the development and management of an innovative operation system for a logistics company, facilitating efficient online dropping services for customers in the United States and Vietnam.• Spearheaded the design and implementation of a seamless cross-border delivery process, resulting in a 25% increase in delivery efficiency and customer satisfaction.• Collaborated with cross-functional teams to define product requirements, prioritize features, and ensure timely delivery of the online dropping services.• Conducted market research to identify customer needs and competitive landscape, informing product strategy and roadmap.• Led user acceptance testing and feedback sessions to validate product enhancements and ensure optimal user experience.• Implemented agile methodologies to streamline product development, resulting in a 30% reduction in time-to-market for new features.• Managed relationships with key stakeholders, including customers, vendors, and internal teams, to ensure alignment on product vision and goals.• Provided leadership and mentorship to product development teams, fostering a culture of innovation and continuous improvement.

Hanoi, Thành Phố Hà Nội, Vietnam

• Technology System Analysis: Led analysis and review of enterprise technology systems, implementing computer system solutions aligned with business requirements, resulting in streamlined operations and enhanced efficiency.• Delivery Planning: Devised and executed adaptive delivery plans for Engineering teams, surpassing release objectives and achieving a 20% improvement in on-time project delivery while maintaining superior quality outcomes.• Risk Management: Mitigated risks, managed dependencies, and initiated continuous improvement strategies, leading to a 15% reduction in project bottlenecks and a 10% increase in team productivity.• Communication Improvement: Established seamless communication channels between onshore/offshore teams, business partners, and IT stakeholders, reducing communication errors by 20% and fostering a 15% increase in cross-functional collaboration.• Agile Optimization: Optimized Agile collaboration tools and practices, refocusing the team on deliverables, increasing project efficiency by 25%, and minimizing errors by 10%.

Bangkok Metropolitan Area

• Social Media Content Analysis: Conducted thorough analysis of social media content, utilizing advanced knowledge of online media and social networks to assess the suitability of content, ensuring a safe and diverse environment for users.• Risk Mitigation: Identified and mitigated potential risks, recognizing all possible eventualities and recommending highly effective methods to secure the safety of the media community, minimizing potential harm and fostering a secure online space.• Customer Alignment: Aligned with customer expectations by proactively understanding customer expectations and providing valuable input and ideas for the development of new products, enhancing the organization's ability to meet user needs and preferences.

Hanoi, Thành Phố Hà Nội, Vietnam

• Solutions Evaluation: Led a project to evaluate solutions, preparing estimates of costs and staff resources for implementation.• Test Planning: Designed and executed comprehensive test plans and cases for user acceptance testing, ensuring a 15% increase in product reliability.• Collaboration: Collaborated seamlessly with implementation managers and developers, guaranteeing successful product delivery.• Architecture Support: Supported architecture design and fostered collaboration across cross-functional teams, resulting in a 15% increase in product innovation.• Product Management: Managed product growth and executed technical enhancements, resulting in a 10% improvement in product stability.

Vietnam

• Customer Acquisition: Elevated customer acquisition performance by engaging Personal Loan customers to boost the uptake of salary/payroll accounts and cross-sell products like Credit Cards and Mortgages, resulting in a 15% growth in product adoption, while providing tailored financial solutions.• Client Relationship Cultivation: Cultivated meaningful client relationships by initiating personalized outreach efforts, connecting with prospective customers outside bank premises through phone calls and in-person meetings, fostering trust and rapport.• Sales Goal Achievement: Surpassed individual sales goals, aligning with the broader business growth strategy, contributing significantly to the overall success of the sales department, and achieving outstanding results.• Sales Strategy Design: Designed and oversaw sales strategy implementation by crafting and executing a streamlined sales plan, proactively monitoring and evaluating sales performance, driving ongoing enhancements in operational efficiency and customer engagement.

Hanoi

• consulting clients on a range of financial products and services, contributing to increased customer engagement and cross-selling opportunities at Maritime Bank.• Account Inquiry Handling: Handled account inquiries, responding to client requests for information about their accounts, ensuring prompt and accurate communication, enhancing customer satisfaction.• Sales Target Achievement: Achieved sales targets by successfully developing customer relationships and meeting sales objectives, driving revenue growth and meeting business targets effectively.• Customer Support: Provided customer support by carrying out customer care activities, ensuring clients received the support they needed and maintaining a high level of service quality and customer satisfaction.

Postgraduate Degree, Project Management

One-year program with hands-on experience including: The project management theories, tools and techniques needed to meet project goals.

Google It Support Professional Certificate, Junior It Analyst Program

14-week in-class training with hands-on experience including: ● Assemble computer components based on customer requirements ● Install.

Bachelor Of Business Administration (B.B.A.), Marketing