Glenn Harper Email & Phone Number

United States

Mason, Ohio, United States

Mason, Ohio

• Support operations through configuration management of medical device configurations in the MS Great Plains ERP system and document control systems.- Item (Part), Bill of Materials (BOM), and Router setup/editing in MS Great Plains ERP system- Complete systematic transactions related to item configuration and BOM/Router maintenance- Maintenance of product configuration for domestic/international markets in the ERP system per approved Document Change Notifications• Project participation: Requirement identification, task management, and user acceptance testing (UAT)• Procedure documentation: Work Instructions, Standard Operating Procedures, and Job Aids.• Departmental reporting

Covington, Kentucky

The Point Logo & Design is a full service, screen printing, embroidery, and promotional products company and a division of The Point/Arc of Northern Kentucky.• Organize office operations and procedures• Manage the production workflow. Enter and track order invoices and production orders using Quick Books and Excel• Relationship management with customers, vendors, service providers• Supervise associates with/without physical and developmental challenges • Design and create art for screen printing, embroidery, and promotional products

Covington, Kentucky

Assisted operations in maintaining federal regulatory compliance through process audits; legal and regulatory consultation; the research, development and writing of operational processes; document change management administration and reporting.• Documentation management: Managed the document creation, review and revision process for 800+ documents (Work Instructions, Business Rules, Standard Operating Procedures, workflows, etc). Maintained a comprehensive knowledge of new and existing departmental processes by: collaborating with systems, operations, and support teams; researching and compiling reference data; analyzing available technical literature, and hands-on process verification.• Change management: Administered the documentation change process through the review and coordination of change requests; change database maintenance; and compiling, analyzing, and publishing reports in Excel and Access.• Documentation compliance program implementation: Assisted with the planning and implementation of internal, regulatory compliant, process documentation and associate education programs through: project management, task analysis, research, establishing best practices, educating Business Process Owners (BPO) and Subject Matter Experts (SME), and writing process documentation.• Off-shore documentation team creation and development: Acted as lead documentation liaison as it related to the design, development, and implementation of an off-shore documentation team. I identifying associate skill requirements, designed and compiled training curriculum, and trained/mentored two off-shore associates.

Covington, Kentucky

Optimized inventory accuracy, slotting, demand forecasting, and material flow through report analysis designed to identify high use product and then setting or adjusting re-order thresholds, and completing physical and systematic material transactions.• Utilized enterprise resource planning systems (ERP) and warehouse management software (WMS) for completing inventory cycle counts, processing inventory transactions and item setup.

Covington, Kentucky

• Managed vendor compliance with manufacturing and print quality standards through: quality inspection, investigation of material defects, compiling and publishing reports and direct vendor communication.• Acted as vendor relations quality point of contact by providing company-specific quality education and tour facilitation.• Provided reference and educational support to outbound operations through writing reference material; and training, assessing, and mentoring associates.