Handling customer complaints, issues and other concerns.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Answered incoming calls and emails, from clients located in the USA via 3CX software providing frontline customer support or assistance with product and service transactions.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Reviewed general ledger entries for accuracy and completeness. Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements. Coordinated timely payments from vendors, clients and account holders. Reviewed and reconciled discrepancies in accounts and financial documentation.Prepared month-end closing entries for detailed reporting and recordkeeping.Supported budget administration with detailed expense analyses and report reviews.Checked figures, postings and documents for correct entry.