Harriet Sheppard Email & Phone Number

Supporting good decision making, working closely with organisations to enhance the design and delivery of efficient, effective and ethical decision making, especially for procurement. Working with pragmatic and proven services, utilising sensible controls and effective and transparent risk management. Ensuring organisations follow probity principles during.

Melbourne, Australia

• I form part of a collaborative leadership team leading the delivery of consulting and advisory, education, and digital safeguarding services to clients across the Sport, Health, Government, Education, Au Pair.
• Partnering with businesses and community organisations to co-deliver services and programs.
• Lead the recruitment, onboarding, training and performance management of staff, leadership roles and sub-contractors.
• Resource planning to manage and schedule a vibrant and complex national training calendar
• Drive improved performance across all aspects of the business
• Governance and risk management

Melbourne, Australia

Mulgrave

• I managed a portfolio of +7000 clients providing payroll and service delivery projects and out-sourcing solutions, leading a team of 30 staff members and fostering a performance-driven adaptive and entrepreneurial.
• Formulating & implementing consulting & client relationship strategies
• Driving growth year on year across consulting revenue, client retention and satisfaction.
• Establishing new service partnerships
• Establishing a solid talent pipeline & succession plan through capability development.
• Executive client relationship management

Melbourne, Australia

• Provide leadership and direction to a high-performing team of 300 payroll, service delivery and project specialists and leaders to deliver and implement the delivery of large-scale services to over 200 clients.
• Day-to-day leadership and guidance to the delivery teams
• Key client relationship management
• Governance and evaluation to ensure quality, on-time delivery to clients
• Build an engaged employee culture through professional development
• Uplift service delivery standards to improve client satisfaction rates

• I led a team of 150 high-performing staff and contractors to deliver training services to over 4000 students nationally each year. As a leader, I ran large operational and program portfolios focused on maintaining.
• Resource planning, training scheduling and workload prioritisation
• Cost control and budget management
• Program marketing and social media
• Process and procedure creation and review
• Contract and partnership management

Canberra, Australia

• I provided training design and delivery services that included:
• Conducting student assessments
• Mentoring and coaching students and trainers
• Creation of face-to-face and e-learning training materials
• Development of marketing collateral and content
• Provided guidance to RTOs on reaccreditation processes and audits

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Bachelor'S Degree, Marketing Major, Accounting & Advertising Sub Major

Graduate Certificate Business & Technology, Business & Technology, Hds

Governance Foundations For Not-For-Profit Directors