• Mentored new team members, providing comprehensive training and guidance to ensure successful integration into the NFL IT environment and workflow.• Delivered exceptional IT support, both remotely and onsite, to creative teams during critical events like Draft, Super Bowl, and International games, ensuring smooth and successful operations.• Developed and delivered training programs for the Service Desk team, including Mac best practices, core software updates, and productivity-enhancing utilities, resulting in greater team efficiency in handling issues related to those subject matters.• Fostered effective collaboration between Service Desk and Client System Engineering teams by serving as a liaison for both Mac and Windows related issues, ensuring timely resolution.• Optimized user experience by managing and actively updating JAMF policies and self-service catalog for the JAMFPro instance alongside the senior mac sys admin, ensuring efficient software deployment and user access.• Delivered exceptional white-glove technical support to C-level executives and their assistants in the NY office, ensuring timely resolution of all issues for optimal productivity.• Spearheaded the implementation of best practices for Mac hardware, software, and support across the organization, collaborating with leaders to ensure consistency and efficiency in the growing Mac environment.• Provided prompt and efficient remote and deskside technical support for Mac and PC users across US and international offices.

Multimedia production house based out of Brooklyn NY, providing solutions for live streaming, product photography, Headshot photography, and corporate photography & videography needs

Creative director in charge of building brand identity for the organization across various competitive games, social media platforms, and streaming platforms.

I provide photography and videography services to individuals and businesses alike to help build a brand identity for you or your product. I also specialize in live stream and event production for meetings, talks, and conferences of any size.

• Assisted MTA Techs with user tickets at MTA HQ• Imaged computers using Microsoft Deployment Toolkit Server• Migrated users from Citrix Wyse device environment to windows 10 desktops and laptops• Configured setups for new hires• Facilitated hardware break/fix and upgrades as needed

Providing support for users in NYC, Portland, and LA offices, as well as offering assistance to Japan based teams for certain problems. (MacOS and windows 7/10) • Imaging and rollout of Mac and windows machines via MDT servers and JAMF • Training of team on mac troubleshooting and best practices • Deployment and troubleshooting of devices in airwatch • Drafting documentation to aid team in resolving issues from different arms of the company as well as mac issues • Adding users to proper groups for file access within AD • Implementing JAMF for US locations and migrating software installs for US into the platform • Assisted server and networking team in resolving widespread active directory issues

providing tech support for corporate mac & pc users in the new york city offices

Provided remote and on site technical support to a variety of small- medium sized business clients in Connecticut and the greater NYC area. I was exposed to more in-depth windows server administration as well as office 365 administration while in this role, and performed with hardware rollouts for clients as well as being a point of escalation for apple device related issues.

Providing onsite and remote tech support to Small and medium sized businesses in the NYC area that utilize Apple computers and devices. Range of support includes networking, user migration, general troubleshooting, server upgrade, operating system rollout, user provisioning and termination, just to name a few.While in this role I have been a project lead for several OS X Yosemite roll outs to our clients, office moves, and Mail migrations to and from hosted exchange services.

Responsibilities in this role include:  Providing remote and onsite tech support for clients (OS X and windows 7,8) Building out and adding machines to client office networks (Server, cabling, switches, etc) Managing client OS X based servers and ensuring proper functionality Setting up and managing exchange and POP/IMAP email accounts Operating system rollout and upgrades for clients Setup, deployment, and management of various switches, routers, and various other network

Providing personalized IT solutions to small / medium sized businesses and individuals including-Workstation monitoring, repair and upgrade-Virus removal-Server Monitoring-Network setup-Server maintenance -Web development and design