Lee Ann Harris Email and Phone Number

Functioned as a Training Professional and Voice of Customer throughout my career. Managed large teams with significant cross-functional organizational interaction. Qualifications include project and program management, change management and merger/acquisition experience.

Managed a multi-million dollar global budget with responsibility for monthly reporting, auditing and contract-based accountingFunctioned as key member of Operations team; accomplishing department goal of 30% increase in Service P&L within an 18 month periodTransformed Training department to a profit center, generating $4M in annual revenueLed design and development of training programs and curriculum of complex technology for end users; training methodologies included web-based forums and remote offeringsDirected implementation of Oracle Learning Management System, used for employee compliance training and personal development curriculumDrove Voice of Customer throughout design and development process; worked closely with cross-functional teams in Marketing, Engineering and Regulatory to implement innovation and changeImplemented training and support programs to improve customer experience; outcomes measured by national surveys resulting in increased customer satisfaction following implementationAwarded corporate sponsorship to GILD (Global Institute for Leadership Development) to develop core corporate team for recommending and implementing programs and ideas for positive growthDirected successful Organizational Change Management program following a corporate acquisition to retain talent, recognize synergies and increase productivityManaged an organization consisting of 70+ people (post-acquisition) with responsibilities, oversight and directives including: Medical Physics Clinical Applications Customer & Employee Training Curriculum Development Technical Publications Organizational structure included two primary corporate offices and field (remote) employeesDirected employee reporting structures, alignment and reductions for efficiency

Managed 30+ Clinical Specialists and Medical Physicists responsible for supporting a worldwide customer base; all Customer Support activities on time and within projected budget.Functioned as an integral part of the Design Control Process to identify clinical impact relative to new product development and implementation.Managed coordination of technical, clinical & onsite international customer training programs, designed and created customer training materials and brochures, including content for expanding clinical application.

Managed workshop coordinator staff and invoice coordinator staff to implement over 70 workshop and educational events per quarter, generating $500K+ in revenue.Liaison for company KOLs (preceptor physicians), managed all issues related to training and education, physician recruitment, meeting sponsorships and contract negotiation. Developed materials, content, and processes for physician lectures and workshops (both live and internet-based forums).Designed and facilitated product training classes for internal and external customers.

Managed a staff of nine clinical trainers and consultants.Traveled internationally to perform system operator training courses and/or physician training courses based on latest FDA Approval or Clearance for medical therapeutic and diagnostic systems.Worked with Clinical and Regulatory groups on application for FDA PMA and 510k processesDesigned and implemented regional physician training classes. Developed and maintained training materials for the laser and diagnostic systems.

Launched and staffed the Naval Refractive Surgery Clinic founded by Naval Captain and Refractive Surgeon.Served as primary system operator of refractive lasers on military personnel with responsibility to train Navy, Air Force, and Army personnel worldwide in all clinical and refractive-related procedures with the goal of expanding refractive surgery in the US military.Clinical manager for military studies involving Navy SEAL operatives and Top Gun pilots