Harrison Au Email & Phone Number

Irvine, Ca, Us

Irvine, California, United States

Lead, coach, and mentor a team of 5 Sales Representatives to achieve and exceed sales targets.Develop and implement effective sales strategies and processes to drive growth in ERI’s SAAS product line.Monitor team performance, providing regular feedback and conducting performance reviews.Collaborate with marketing and product teams to ensure alignment on sales strategies and product offerings.Identify training and development needs for the sales team to enhance skills and performance.Build and maintain strong relationships with key clients and stakeholders.Analyze sales metrics and market trends to identify opportunities for growth and improvement.Oversee the sales pipeline, ensuring accurate forecasting and reporting.

Irvine, California, United States

Responsible for strategic account planning, including industry research, competitive insight, and client forecasts Develop strong executive and C-level relationships with existing and prospective Softchoice clients Leverage Salesforce and Softchoice sales methodology to effectively manage accounts, opportunities, and pipelines with consistent and accurate forecasting Leverage industry and Softchoice knowledge to identify client business problems and drive and influence resources to address those opportunities through the solution sale of Software, Hardware and Services Maintain strategic alignment with local vendor and distribution channel partnerships Keep updated on product and industry knowledge and attend product training as required Collaborate and engage with internal stakeholders and resources with specialty knowledge as required to satisfy the customers business objectives.

Irvine, California, United States

Achievements: 1 of 300 managers to hire and onboard new hires.Closed annual 12 mil dollars in cloud consumption.Technical:Supported multiple teams by creating Reports and Dashboards with Microsoft's ERP and CRM platform, allowing members to easily track activity, customer accounts and sales.Oversaw technical issues through applications via VPN. Telephony, CRM and other system issues, assisted teams through virtual calls and remote access to fix before moving tickets to Tier 2 support.Served as support during customer adoption/migration process of M365 cloud software, assisted with documentation and providing clarity around process, served as liaison with third party vendors when needed.Sales Enablement:Subject matter expert around Microsoft's CRM and revenue validation processDeveloped Power BI reporting and Dashboards for sellers to better organize customer accounts during prospectingCoached team around utilizing company provided tools to better prospect during cold calling.Roleplayed with team members leaving voicemails, overcoming gatekeepers and more effective emails.Coached team around first party products and cloud consumption.Teams supported:Latin America Digital Acquistion: led team of 2 penetrating Latin America market. Supported adoption process of Microsoft 365 software, acted as liaison with third party vendors supporting various countries.Generated half million dollars (USD) between 2 sellers during 9 months activating in Pilot.Vendor Tele-sales:Led a team of 10 sellers activating on inside sales. Companies activated on were out of security compliance or running on software no longer supported by company. Team ended in first place out of 5 teams, creating new roles in the company. Generated over 560K dollars in new revenue including Cloud consumption revenue and Device Sales over 3months of activation of Pilot.Education:Led a team of two closing over 200K in program. One direct, only seller in program to achieve KPI set by director.

Cerritos, California, United States

Ensured customer account security, fostered brand loyalty, and cultivated strong customer relationships while exceeded KPIEstablished rapport, consulted with small, medium business accounts and offering support where needed. Cold call, generated new businesses, and retained new opportunities and worked with customers and decision makers according to their budget and technology preferences.Utilized company provided tools to monitor and update account activity, made phone calls, conducted meetings, reviewed customer call recordings to better understand customer pain points and needs.Increased cloud usage and delivered solutions for customers such as hardware, software, and training.Collaborated with internal and external stakeholders to provided tailored solutions per customer needs.Troubleshooted and taught practices and knowledge on how to optimally use cloud solutions and maximize Modern Work solutions.Organized and managed data migrations with both internal and external partners protecting customer data ensuring uninterrupted migrations.Created sales quotes to customers requesting direct purchases.Promoted to Inside Sales Manager within 3 months in role

Cerritos, California, United States

Overseeing store planogram, merchandising & pricing while driving customer & employee experiences. Reviewing store experiences with store team and market store managers to elevate store atmosphere. Setting daily and quarterly targets with employees to reach company budgets & services, while maintaining a working environment with high culture and morale. Leading numerous executive store visits with corporate partners and leaders, from marketing and experiences team, market and regional managers and readiness team. Providing results through solution-based decisions to increase productivity with store manager and market manager guidance. Driving energy through in-store and corporate mandated events with local and high-level talent.Career Highlights:-Awarded Manager of the quarter FY20 Q2 for driving 2 million dollars in PC device sales with an 84% SaaS attach rate.-2015-2017 led Southwest Market (14 locations) in Lifetime Value Service Membership sales. -2014-2015 Led Company in SaaS sales by 400% of a total of 472 units sold.

Culver City, California, United States

Increased productivity and net operating profits by 300% Created proper workflows, coached and trained employees around job duties and expectations.Worked with Geek Squad Supervisor around biweekly checkins and monthly check ins around KPIsHired and Trained employees in Operations, Consultation, and Advance Repair AgentsTurned underperforming team (14th in Market) to first place within 2 months in position while keeping 85% of original staff.Career Highlights-Market Manager visited location to celebrate team's performance of being 1st in the Market-1st place with Services sold, with most 911 skus (priority service) sold-Average repair time 24hours compared to Market average of 3-5 days

Lakewood, California, United States

Revenue DrivenDrove Revenue through over the phone, online and in-store purchases. Delivered Financial impact through Branded Payments, trained and coached staff on Extended Warranty attachment during POS.Store Operations -Back Office Management, NOP management, Store Expenses, Wrote and entered schedules for location based on store needs, Hiring and Staffing, Store pick up phone operations. Customer Experience - NPS (Net Promotor Score)Career Highlights-Launched BOPIS process at Best Buy-Increased average deal size in Laptop sales by attaching SaaS (Anti-Virus and Microsoft Office) -Increased TV sales by leveraging Best Buy Credit Card, customers spent 4 times the average TV purchase of 1000 dollars, as they took advantage of 18months no interest, increased average deal size with attachments of HDMI cable, media players, mounts and services-Increased purchase vs. foot traffic by 10% by staging and coaching Sales Ops staff to sell during BOPIS transactions-Promoted to Operations Supervisor-Led District 64 (LA county) in branded payments (BestBuy Creditcard & Rewardzone Mastercard)-Maintained 15% attach rate of Service Plans-Delivered 92% NPS during tenure in positionInventory Integrity (Responsible $65 million in product inventory)-Physical Inventory, Stock Count, Clearance Management, Ship to Store capability, Deliveries and Shipments, Merchandising and Inventory adjustments.

Westminster, California, United States

Store Operations -Back Office Management, NOP management, Store Expenses, Hiring and Staffing, Store pick up phone operations. Customer Experience - NPS (Net Promotor Score)Career Highlights-Closed 26K in monthly media subscriptions in a month, led to promotion-Promoted to Customer service rep from cashier within 4 months-12 Branded Payments (Best Buy Credit Card) per shift.-Promoted to Operations Sr. within 2 months from Customer service rep.