Harrison Park Email and Phone Number

 Oversaw daily operations of 4 service regions. Responsible for managing P&L, directing part, technicians and customer service and supervising staff of 30. Hired, trained to collaborate with service team.  Reviewed all daily based reports came from regional managers and department managers, and prepare monthly, quarterly and Annual Report for the presentations, including P&L Analysis, Call volume analysis, KPI analysis, Inventory analysis, Financial forecasting and Business expanding planning. Conducted internal inventory audits with regional part managers and took a necessary communication with GPCA to minimize loss from purchasing and returns.  Strengthened service reputation by providing expert technical explanations and resolve service dispute between customer and manufacture; Supervising call center, Trouble-shooting for unfixable issues, Ride-along with Technicians, and on-site inspections Developed and successfully implemented Service System, Ticket Management System that utilizes efficient service schedule and inventory by combining necessary information for better service performance.  Realized 20% revenue improvement year by year for 6 years through strategic restructures and effective training implements.  Responsible for hiring, training, supervising, and evaluate performance of all Technicians in field. Ensured Technicians followed MOT training and all required training to enhance customer satisfaction.

 Performed budget variance analysis and balance sheet reconciliations.  Developed complex financial statements for forecasting, trending and result analysis by extracting financial data from accounting and information system.  Assisted to improve the operational and financial effectiveness of the business by finding other competitive product suppliers.  Assist in the interpretation of financial transactions and events for users who make economic and business decisions.