Software Customer Consultant
College Station, Texas, United States
• Provided expert guidance and consultation to 100+ automotive clients on software solutions and services, ensuring a deep understanding of customers' specific needs and requirements.• Collaborate with over 15 cross-functional teams, including developers and project managers, to develop and implement customized software solutions tailored to help Service and Parts Managers maximize efficiency and customer satisfaction.• Acted as a subject matter expert on Reynolds and Reynolds' POWER and GoMoto software products, staying up-to-date with new features, enhancements, and industry trends, and communicating product knowledge to clients.• Provided timely and accurate technical support, troubleshooting software issues, resolving customer inquiries, and escalating complex problems to the appropriate teams for resolution.• Maintained detailed documentation of over 450 software configurations, customer interactions, project milestones, ensuring accurate and up-to-date records for future reference.