Kim Harrison Email & Phone Number

Lincoln, Nebraska

- Plan and execute strategic communications for over 7 million federal student loan and 1 million private loan customers - Manage priorities and schedules for and exceed expectations of stakeholders from over 10 Nelnet and Firstmark lines of business- Collaborate with stakeholders and compliance groups to develop and implement marketing communications, focusing on elevating customer engagement and satisfaction- Guide creative and email teams to produce effective, brand-consistent messaging on schedule- Map customer journeys and identify opportunities to enhance communication touchpoints and segment audiences - Create, analyze and review metrics and make strategic decisions for future campaigns

Lincoln, Nebraska

- Wrote and edited copy to ensure accurate and effective messaging to customers and associates- Facilitated approvals of customer- and internal-facing communications from stakeholders and compliance groups - Acted as policy research change response liaison for Customer Interaction Center leadership- Edited content for Nelnet.com using Ektron’s Content Management System- Created and maintained content and workflows for company intranet in SharePoint Designer

Lincoln, Nebraska

- Motivated team of 12 to improve productivity, quality, and customer service skills- Ran statistical tracking reports to pinpoint areas for improvement and reinforced positive behaviors- Served as a resource to loan advisors, answering their questions regarding policies and procedures

Lincoln, Nebraska

- Advised customers of federal loan consolidation benefits and requirements - Applied sales skills to increase personal and departmental productivity- Served as a liaison between Nelnet departments to ensure efficient consolidation processing

Lincoln, Nebraska

- Tracked trends for each advisor, illustrating areas for improvement and highlighting positive performance - Evaluated the adherence of advisors to the quality and sales-focused guidelines- Coached advisors on improving their production and quality

Lincoln, Nebraska

- Motivated team of 12 to improve productivity, quality, and customer service skills- Ran statistical tracking reports to pinpoint areas for improvement and reinforced positive behaviors- Served as a resource to loan advisors, answering their questions regarding policies and procedures

Lincoln, Nebraska

- Advised customers of federal loan consolidation benefits and requirements - Applied sales skills to increase personal and departmental productivity- Served as a liaison between Nelnet departments to ensure efficient consolidation processing