Leveraging a broad cross-functional team and meticulous analytics to drive merchandising value and enhance the experience of The Home Depot’s customers and associates.

• Implement a comment analysis system built in Excel, Tableau, Python, and SQL to advise management on actionable trends over the last year, which is analyzing over 20,000 comments each month • Follow up on internal issues with 300+ station managers weekly regarding cabin catering and cleaning to improve interpersonal communication skills; internally reported issues reduced over 75% in 6 months• Streamline cabin maintenance reporting analysis from over 4 hours to under 1 minute using… Show more • Implement a comment analysis system built in Excel, Tableau, Python, and SQL to advise management on actionable trends over the last year, which is analyzing over 20,000 comments each month • Follow up on internal issues with 300+ station managers weekly regarding cabin catering and cleaning to improve interpersonal communication skills; internally reported issues reduced over 75% in 6 months• Streamline cabin maintenance reporting analysis from over 4 hours to under 1 minute using SQL to sharpen problem solving• Meet monthly with cabin condition management teams to advise and facilitate condition projects, which are boosting 3 of 5 Delta Connection fleets to outperform the company standard on cabin condition audits • Consulted with airport management in the Northeast, which led to a comprehensive scoring analysis project and the initiation of acquiring new crew facilities within 2 weeks• Harden leadership ability through the training of and cooperation with 3 seasonal interns• Work across departments to develop the incentive program for regional flight attendants, leveraging approximately $100,000 yearly and instructor knowledge to achieve optimal resultsMost recently, the company was named the number 1 airline in North America by Skytrax, and earned the JD Power award for highest ranking customer satisfaction. Show less

• Developed long-term tracking method for competing airline fleets to best inform current managerial plans and decisions, analysis on over 5,000 aircraft and consequential Delta recommendations sharpened strategic vision• Compiled competitive fleet information into a cohesive, succinct presentation and discussed with senior management which enhanced presentation skills, now both used as a resource for in-process planning and presented biannually• Distilled and distributed weekly… Show more • Developed long-term tracking method for competing airline fleets to best inform current managerial plans and decisions, analysis on over 5,000 aircraft and consequential Delta recommendations sharpened strategic vision• Compiled competitive fleet information into a cohesive, succinct presentation and discussed with senior management which enhanced presentation skills, now both used as a resource for in-process planning and presented biannually• Distilled and distributed weekly competitive schedule reporting to all of Network Planning, detailing scheduling shifts in nearly 7 million scheduled flights across over 40 airlines for the coming year; cultivated precise and comprehensive communication Show less