Provide direct services to job seeking customers with main focus on guidance counseling and case management. Duties include improve processes, programs, services and morale to enhance work effectiveness and efficiency, resolve customer complaints, and answer customers’ questions regarding policies and procedures. Train and instruct employees in job duties and company policies, and arrange for training to be provided. Recruit, interview and select employees. Provide employees with guidance in handling difficult or complex programs, and in resolving escalated complaints or disputes.

Provides service to career developing customers in the community. Duties include providing direct services to help job seeker achieve their job search goals and actively improving process, programs services, facilities and morale to enhance work effectiveness and efficiency.

Care Manger for non-profit organization specializing in providing services for seniors. Duties include making professional assessments, arrange care services, find community resources, and be a source of community information. Clients consist of seniors over 60 year’s old, disabled individuals and caregivers.

Assist in intake and home visit. Coordinating clients contact, develop care plan, monitoring well being of clients. Protect and maintain client's confidentiality. Maintain Care Provider registry.

Sales representative for airline ticket consolidator specializing in international travel. Duties include direct-to-customer ticket booking, ticket issuing, sales processing and invoicing, and supervision of delivery of product. Customers consist of retail travel agents, business traveler and professional golfer arranging flights to mainland Asia, Southeast Asia and Europe. Other duties include staff training, computer training, complied a sales report for Singapore and Korean airlines and supervision of website service vendor.