Mikala Harris Email & Phone Number

Hybrid

♦ Oversaw and managed Document Processing (DP) transcript daily operations. ♦ Recommended and implemented enhanced or revised strategic procedures and controls related to document processing, in order to ensure department efficiency. ♦ Managed various AY 23 projects♦ Managed remote team.♦ Created and administered targeted outreach to strengthen communication amongst key stakeholder groups and the organization. ♦ Acted as a liaison between AMCAS team and other AAMC departments for project collaboration. ♦ Assessed online programs and physical processing procedures for efficiencies and recommended system enhancements. ♦ Conducted quality assurance to ensure integrity of documents received. ♦ Compiled institutional data and research in order to proactively. ♦ Revised and designed internal documentation and training material for new employees. ♦ Onboarded and trained team members. ♦ Participated in webinars as a panelist, AAMC booth representative and chat support.

Remote

Remote

♦ Proactively assisted in the resolution of stakeholder freight movement issues to improve supply chain experience. ♦ Proficient familiarity with ad hoc reporting, analysis and data retrieval, utilizing an array of data management tools, i.e., Excel, SQL. ♦ Delivered effective carrier and vendor solutions via ERP systems (i.e., Paragon) through research, problem-solving. ♦ Communicated with various ROC inbound entities to ensure reduced freight disruption. ♦ Identified and eliminated root causes of defects in order to improve efficiency in ROC transportation operations.

Remote

♦ Ensured the accuracy and confidentiality of stakeholder data within Carfax’s systems. ♦ Worked cross-functionality to articulate data quality problems to technical and business staff. ♦ Identified, troubleshooted and resolved customer data discrepancies. ♦ Performed research to improve the accuracy of customer data and ensure quality control. ♦ Performed critical thinking to determine prospective client eligibility. ♦ Utilized master data management (MDM) to track insights and interactions, ensure data quality, manage relationships and improve data integration initiatives. ♦ Update historical data in client profiles within CRM (i.e., Salesforce).

Washington Dc-Baltimore Area

♦ Serve as first-line-of contact in welcoming and communicating with vendors and management to route inquiries, answer questions, and provide excellent customer service. ♦ Oversee staff consisting of 10 employees. Manage daily administrative processes to include staff schedules, payroll, inventory, and calendar management; correspondence and documentation; file management; and project coordination. ♦ Create and disseminate PowerPoint presentations, public service announcements, and merchandising materials. Complete compliance audits. ♦ Collaborate with creative teams to develop and implement Standard Operating Procedures (SOPs) and assessments. ♦ Compile, track, and report on daily operational goals and results.

Lanham, Maryland, United States

♦ Performed a variety of administrative and special project functions. ♦ Contributed to development of marketing material. ♦ Facilitated weekly SOP meetings covering topics including research and development, training curriculums, and app development. ♦ Interfaced with community partners and research study participants.♦ Organized and led introductory virtual training course for patients receiving services from The Patrician Group. ♦ Researched and analyzed effects of Intimate Partner Violence in African-American community amid COVID-19 pandemic, focusing on topics including impact, approaches and treatment, and resources. ♦ Created COVID-19 informational pamphlet providing information recognizing mental health status, methods of navigating grief/guilt, community outreach/resources.

Washington Dc-Baltimore Area

♦ Managed and trained staff consisting of five employees for this fast-paced, high-volume school lunch vendor. ♦ Tracked and replenished food and supply inventory. ♦ Oversaw food preparation and presentation, ensuring alignment with company standards and safety requirements. ♦ Engaged directly with students and faculty, gathering feedback and resolving issues to promote a positive service experience. ♦ Analyzed production; prepared and submitted reports and invoicing to corporate leadership. ♦ Developed and implemented marketing documents, project management plans, deliverables.

Master Of Arts - Ma, Strategic Communication And Public Relations, 4.0

Bachelor Of Arts - Ba, Human Relations, 3.259