• Customer Engagement: Serve as the primary technical contact for customers, building strong relationships and translating customer needs into technical requirements.• Technical Strategy Development: Collaborate with internal teams (Sales, Account Management, Product) to align LogicMonitor (LM) solutions with customer business goals.• Solution Design and Architecture: Design scalable, robust technical solutions that meet customer requirements, and maintain architectural documentation.• Technical Advisory: Provide expert advice on best practices, solution architecture, and optimising the LM platform.• Technology Evaluation: Conduct proof of concepts (POCs) to test and evaluate new product features.Troubleshooting and Support: Assist in resolving complex technical issues that exceed standard support capabilities.• Customer Training and Enablement: Lead training sessions and workshops to empower customer teams on LM platform best practices.• Feedback Loop: Gather customer feedback to inform and influence product development and ensure future releases address customer needs.• Technical Presentations: Deliver product demonstrations and technical presentations to showcase LM solutions.

• Lead small, medium and large comprehensive implementations to LogicMonitor customers.• Deliver implementations or custom-scoped technical solutions to LogicMonitor customers with excellence.• Facilitate remote and onsite working sessions with customers to drive successful LogicMonitor adoption through discovery, design, and deployment of the monitoring solution.• Optimize LogicMonitor configuration through advocating best practices to customers.• Leverage the REST API and scripting to automate routine, bulk tasks.• Develop customer-specific, scripted solutions using LogicMonitor product features (Websites, LogicModules, NetScans) and externally using the REST API.• Serve as Subject Matter Expert (SME) for LogicMonitor to peers and customers.

• Lead small, medium and large comprehensive implementations to LogicMonitor customers.• Deliver implementations or custom-scoped technical solutions to LogicMonitor customers with excellence.• Facilitate remote and onsite working sessions with customers to drive successful LogicMonitor adoption through discovery, design, and deployment of the monitoring solution.• Optimize LogicMonitor configuration through advocating best practices to customers.• Leverage the REST API and scripting to automate routine, bulk tasks.• Develop customer-specific, scripted solutions using LogicMonitor product features (Websites, LogicModules, NetScans) and externally using the REST API.• Serve as Subject Matter Expert (SME) for LogicMonitor to peers and customers.

• "Frontline" support for all incoming client issues – handle support chat, incoming emails and phone support• Serve as liaison between client and internal development for all escalated product related issues, including product enhancements, bug resolution and overall product education• Update/create documentation for public-facing articles• Support testing and deployment of internal system tools• Receive and enter custom or new datasource development requests to the datasource queue

Responsibilities:• Providing remote support for our customers over the phone, via email and via our ServiceDesk system• Ensuring the agreed customer SLA is met for open tickets on the ServiceDesk• Implementing new security systems/tools for customers where appropriate• Review and improve client systems security (Desktops, Servers, Cloud Platforms)

Responsibilities within role:• Go through open tickets in the morning and check all scheduled tasks from the night were completed successfully• Ensure that any problems which occur are solved efficiently and quickly• Answer any calls from clients and resolve any issues as quickly as possible• Complete any other tasks that are given when needed (New Laptop/Desktop builds and deployment, New equipment set up etc)• Visit client sites when needed and resolving any issues they may have

For these 3 years I independently run an online games server from home which players purchased ranks and items for real world money. This was run as a home business.Achievements and responsibilities: • Run the day to day management of the server itself (Uptime, Advertising etc)• Maintain constant development of the server, adding new features and ensuring the game remains fun for all players• Create donation packages for players to purchase should they wish to pay real money for in-game perks• Hire and manage a staff team to run the server’s moderation side of things allowing me to focus on administration and other areas.• Advertise the server daily to attract new players and expand the server• Manage the servers website (Updates to players, new features, development and forums)• Manage the servers inflows and outflows of money (Donations, website and server hosting)• Ensuring that the backend of the server is secure and efficient

• Ensure that my department was filled with enough products for the day• Clear any returns that needed to be put back out onto the shop floor from behind the tills• Ensure that my department was kept tidy and filled throughout the entire day• Help any customers which needed assistance with anything regardless of which department it was for• Clear any returns from my section that had been collected throughout the day