Harry Mccann Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Development and Management of Yoga Paws Brisbane. Created and maintain the business website. Strategic advertising and social media management. Networking and building partnerships with breeders and yoga instructors. Conducting market research to identify growth opportunities. Organising and running sessions. Managing bookings and customer data. Hiring and training contractors. Negotiating contracts with business participants. Content Creation.

Sydney, New South Wales, Australia

Training and mentoring of new call centre agents and newly promoted team leaders. Strategic day-to-day management of resources and task delegation. Driving productivity and ensuring KPIs are met. Comprehensive process document creation. Reporting to senior management. Utilising intricate and cross-functional software and platforms.

Sydney, New South Wales, Australia

As a part-time Recruitment Specialist, my role involves qualifying and converting leads into active members of the Nielsen TAM Panel. This entails building rapport, briefing the prospect about Nielsen as an organisation and what it means to be a panel member, gauging their eligibility in alignment with said panel’s criteria, objection handling, and closing.

Surry Hills, New South Wales, Australia

At RSVP, I managed the Customer Service vertical of the business and Operations projects, including but not limited to customer service process optimisation, team leadership, reporting, data-driven decision-making and analysis, project management, daily resource management, presentation of projects and initiatives, and the provision of aid to the CEO. I also managed their social media pages and provided aid in other marketing activities, such as events and campaigns. Parted ways due to relocation to Brisbane.

Sydney, New South Wales, Australia

In June of 2022, I was promoted to Team Leader position in the Operations team. This position entailed facilitating monthly performance reviews, day-to-day management and task delegations, conducting training sessions, facilitating presentations of new initiatives, the utilisation of Microsoft programs, liaising with other departments and ensuring efficiency of all agents in my team.

Sydney, New South Wales, Australia

As an agent working in the Case Management Team, my role was to facilitate the requests and maintain relationships with our tutors and customers. My role required effective, clear and concise communication, the navigation of complex technological platforms, maintaining professional relationships and ensuring I met all my KPIs.

Auckland, New Zealand

Responsible for going door-to-door and selling child sponsorships for Guide Dogs New Zealand. My job entailed building up genuine rapport, pitching Guide Dogs NZ and by extension guide dog sponsorship, maintaining motivation and hitting KPIs. Being my second role as a door-to-door salesman, this role solidified my skills as an effective closer, a self motivator and a persuader.

New South Wales, Australia

Responsible for going door-to-door and selling child sponsorships for Plan International. My job entailed building up genuine rapport, pitching Plan International and by extension child sponsorship, maintaining motivation and training the newer agents in my team. This role taught me how to handle rejection, objection handle, build rapport with people of all backgrounds and effectively close.

Bachelor Of Arts - Ba, Business And Applied Psychology

Higher School Certificate