Harry Norman Email & Phone Number

Australia

Noosa, Queensland, Australia

Maroochydore

As a Senior Member Experience Officer for Heritage Bank, I have increased responsibility and a greater ability to assist our members through loans and credit cards.Throughout this role I have had the opportunity to build leadership and management skills by stepping up to bank manager where required through leave. These opportunities have been instrumental to my professional growth and development. Through this position I have gained skillsets in many financial aspects including day to day banking needs, Business Banking, and insurance (through Allianz). However the most valuable skills I have ascertained have been in my ability to articulate with members how we can assist them, and seeing them grow from their current financial position, into where they would like to be.Through this role I have conducted lending interviews with customer, then taken them through the process of application and finally seeing them meet their goals and dreams. Being able to assist our clients is what drives what I do and helps proves our missions statement of "People First".Maroochydore Acting Branch Manager: 29/08/22-04/09/22Nambour Acting Branch Manager: 05/09/22 -18/09/22

Maroochydore, Queensland, Australia

As a Member Experience Officer at Heritage Bank, it is my role to ensure all our customers are satisfied with all their banking needs. At Heritage Bank, our members are everything to us and we endeavour to assist them in any and every way we can. Through this position I have gained skillsets in many financial aspects including day to day banking needs, Business Banking, and insurance (through Allianz). However the most valuable skills I have ascertained have been in my ability to articulate with members how we can assist them, and seeing them grow from their current financial position, into where they would like to be.

Sunshine Coast, Queensland, Australia

As Treasurer of the USCLSA, I have complete financial management over the Association. Within this role it is my responcibility to oversee budgets, accounts, and financial statements, using them to assist the Association in its growth and development. I have further been required to enact receipts, invoices, and cheques, while also preparing a Financial report for the year. Throughout this position I have the responcibility to meet with potential sponsors/investors to discuss how we can mutually benefit through sponsorship packages.This position has provided me with great insight into the workings of an Association in regard to financial position and responsibilities. I have had the opportunity to develop financial acumen, leaderships qualities, as well as understanding the compliance requirements behind the Association.

Sunshine Coast, Queensland, Australia

As Director of Information Technology, it was my responsibility to maintain our website, assist with team/member technology difficulties, and driving our digital presence through social media groups.This position developed communication skills and technological skills including comprehensive grasp on the Microsoft suite, and programs such as Canva, Qpay, and Squarespace.

Maroochydore, Queensland, Australia

Worked across different departments in delivering excellent customer service guaranteeing an outstanding experience for every customer. Undergone training in customer service, fire safety, effective teamworking, and quality control.Responsibilities included: serving customers in delicatessen, packing shelves, delivering exceptional customer service, teaching new employees, handling customer complaints, and reporting on stock using digital system.

Australia

Developed patience and the ability to stay calm during stressful scenarios, further advanced my attention to detail and verbal communication skills.Responsibilities included training younger referees, writing post-match reports, dealing with frustrated players and leading a small team.

Maitland, New South Wales, Australia

Developed initial skills in building customer relations and attention to detail.Responsibilities included: preparing food, creating coffee, taking orders from customer, handling the register and completing stock take.

Bachelor Of Laws / Bachelor Of Business, Economics

High School

High School