Quốc Hưng Lê Email & Phone Number

- Managed 3 full-cycle projects, establishing baselines.- Developed Risk Registers and Backup plans, presented project proposals to senior management, and negotiated with clients on credentials and timeline adjustments. - Oversaw 8 Business-As-Usual (BAU) clients, created release timelines based on client needs, and strategied on ticket availability, advocating for hotfixes or deferral to subsequent releases. - Collaborated with fellow Project Managers to align project priorities and resolve resource conflicts. - Implemented three new processes aimed at enhancing QA Booking, Device Testing, and Resource Utilization, while critically assessing and refining existing procedures, leading to a reduction of 15% of QC Resource Booking Conflict.

363 Cong Hoa, Tan Binh

- Streamlined operations by generating SQL queries for mass updates and creating reusable data synchronisation queries, achieving a 50% efficiency improvement.- Ensured system reliability through daily data monitoring, user acceptance testing (UAT) for new features, and prompt investigation of emerging problems.- Enhanced issue resolution by 40% through collaboration with the Development Team and providing workarounds to stakeholders and end-users.

Ho Chi Minh City

- Raise request for Indian customers in SAP systems.- Create users and assign roles for specific individuals in a specific system.- Extend or Revoke IT roles for out-of-date users.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Computer Science