Sales & Collection Capability Development Manager
Spearhead the design, development of Direct Sales and Field Collection learning interventions from onboarding training, functional skill development to potential leader journey, supervisory development program.Collaborate with cross-functional managers to analyze learning and capability development needs and ensure alignment with organizational goals.Manage a team of 5 trainers to strategically design and development learning initiatives in-line with identified needs, organizational goals.Develop capability solutions through analyzing performance funnels and behavior models and creating best practice behavior model, coaching performance mobile app, coaching performance mechanism.Conduct learning initiatives to cultivate the learning culture within Direct Sales & Collection Division.Highlight:Performance Improvement Program for Direct Sales Department, focusing on creating productivity model, coaching mechanism, coaching guidance for team leaders. The project results on increasing average behavior score from 2.7 to 3.9 and average target achievement from 75% to 98%.Supervisory Development Program for first Line Supervisors, providing 9 training module with designed pre/post learning activities, nano-videos learning, performance tracking and follow up. The project result on 80% coverage, improving turn over rate from 16% to 8%, improving span of control from 17 to 20.The Good Morning DSA/Collector broadcast series to create a virtual platform for connecting, motivating and cultivating learning habit, reaching over 15,000 views, 94% satisfy rating and turning into an official communication channel for divisions.
