Harry Rotich
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Harry Rotich Email & Phone Number

Global Operations Leader | Entrepreneur | CX Transformation Expert. at UpraiseCX
Location: Nairobi County, Kenya, Kenya 8 work roles 3 schools
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Role
Global Operations Leader | Entrepreneur | CX Transformation Expert.
Location
Nairobi County, Kenya, Kenya

Who is Harry Rotich? Overview

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Harry Rotich is listed as Global Operations Leader | Entrepreneur | CX Transformation Expert. at UpraiseCX, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Harry Rotich.

Harry Rotich previously worked as Chief Executive Officer at Upraisecx and Co-Founder at Urdrive. Harry Rotich holds Bachelor Of Arts - Ba, Media,Pr And Communications from 2006 - 2008 Multimedia University College.

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UpraiseCX

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Profile bio

About Harry Rotich

Visionary Global Operations LeaderWith 16+ years of expertise in global operations, customer experience, technology, and entrepreneurship, I specialize in transforming businesses into highly efficient and customer-centric entities.🚀 Key Achievements:Successfully led Data Labelling AI/ML projects and managed Customer Support operations, generating millions USD in revenues for leading global tech companies.🌟 Expertise Highlights:Strategic Outsourcing: Spearheading initiatives to optimize operations, enhance efficiency, and cut costs through strategic outsourcing.Global Leadership: Guiding teams to operational excellence, fostering high-performance cultures, and delivering tangible results in diverse global environments.Customer-Centric Approach: Passionately dedicated to elevating customer satisfaction, integrating strategies that enhance the overall customer experience.🔍 Proven Track Record:Overseeing large teams for complex data projects across multiple global locations, including Kenya, the US, Nepal, the UK, Madagascar, Canada, and the Philippines.🌐✨ Why Choose Me?Proven expertise in driving growth through innovative outsourcing strategies.Track record of optimizing costs while maintaining a focus on quality and excellence.Commitment to leadership, transforming businesses into customer-centric success stories.Let's connect and explore how I can contribute to the success of your business. Together, we can redefine operational excellence and elevate your customer experiences. 🌐✨

Current workplace

Harry Rotich's current company

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UpraiseCX
Upraisecx
Global Operations Leader | Entrepreneur | CX Transformation Expert.
AeroLeads page
8 roles

Harry Rotich work experience

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Chief Executive Officer

Current

Kenya

  • More Than Just OutsourcingUpriaseCX is a global leader in customer experience (CX) solutions, dedicated to revolutionizing how businesses engage with their customers. With a focus on innovation, tailored experiences.
  • CX Outsourcing: Optimize and streamline your customer experience operations.
  • CX Consulting: Gain valuable insights and implement tailored CX strategies.
  • AI-Powered Solutions: Leverage cutting-edge technology to automate processes and personalize interactions.
Nov 2024 - Present

Co-Founder

Current

www.urdrivetech.com

Sep 2020 - Present

Senior Director Of Delivery

Kenya

As Director of Delivery, I managed and coordinated global projects and cross-functional teams across Madagascar, Kenya, and Canada to deliver top-tier results to clients. My role focused on providing strategic leadership, operational guidance, and ensuring alignment with corporate objectives. By spearheading international project delivery, I ensured that.

Apr 2023 - Nov 2024

Snr Global Delivery Manager

Nairobi

As the former Global Delivery Head at CloudFactory, I orchestrated worldwide operations to deliver exceptional data processing solutions. Leading with a strategic vision and hands-on leadership, I optimized delivery processes, expanded service offerings, and cultivated a high-performing global team. Committed to client success, I forged strong partnerships.

Sep 2019 - Aug 2023

Snr Portfolio Manager Global Delivery

Kenya

Jul 2016 - Oct 2019

Head Of Operations Manager - Contact Center

Nairobi, Westlands

As Operations Manager at Direct Channel, I provide Strategic oversight and implementation of Customer Experience through Development & Implementation of Customer Service Policies, Processes & Structures in the company.I manage the daily centre activity, including sourcing equipment, resource planning and implementing call center strategies and SOP. I also.

Jan 2015 - Jun 2016

Call Centre Team Manager

Westlands Nairobi Kenya

Managing call center operations through adherence of process flows. Managing Shift schedules for the over 100 Agents.Managing review & performance meetings with team leaders.Developing team targets for performance management.Developed Quality Analysis metric to ensure high standards are met and world class service offered to clients.Handling customer.

Feb 2012 - Feb 2015

Customer Service Executive

Inbound & Outbound Call center OperationsPrepaid & Postpaid Account ManagementSales processing for orders, Applications and RequestsProduct Promotions & CampaignsCustomer Relations through complaints and queriesTelemarketing and Market Surveys

Sep 2009 - Feb 2012
3 education records

Harry Rotich education

Bachelor Of Arts - Ba, Media,Pr And Communications

2006 - 2008 Multimedia University College

Education record

Multi Media University Of Kenya
FAQ

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What company does Harry Rotich work for?

Harry Rotich works for UpraiseCX.

What is Harry Rotich's role at UpraiseCX?

Harry Rotich is listed as Global Operations Leader | Entrepreneur | CX Transformation Expert. at UpraiseCX.

Where is Harry Rotich based?

Harry Rotich is based in Nairobi County, Kenya, Kenya while working with UpraiseCX.

What companies has Harry Rotich worked for?

Harry Rotich has worked for Upraisecx, Urdrive, Smartone.Ai, Cloudfactory., and Samasource.

How can I contact Harry Rotich?

You can use AeroLeads to view verified contact signals for Harry Rotich at UpraiseCX, including work email, phone, and LinkedIn data when available.

What schools did Harry Rotich attend?

Harry Rotich holds Bachelor Of Arts - Ba, Media,Pr And Communications from 2006 - 2008 Multimedia University College.

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