Harry Rotich

Harry Rotich Email and Phone Number

Global Operations Leader | Entrepreneur | CX Transformation Expert. @ UpraiseCX
Harry Rotich's Location
Nairobi County, Kenya, Kenya
About Harry Rotich

Visionary Global Operations LeaderWith 16+ years of expertise in global operations, customer experience, technology, and entrepreneurship, I specialize in transforming businesses into highly efficient and customer-centric entities.🚀 Key Achievements:Successfully led Data Labelling AI/ML projects and managed Customer Support operations, generating millions USD in revenues for leading global tech companies.🌟 Expertise Highlights:Strategic Outsourcing: Spearheading initiatives to optimize operations, enhance efficiency, and cut costs through strategic outsourcing.Global Leadership: Guiding teams to operational excellence, fostering high-performance cultures, and delivering tangible results in diverse global environments.Customer-Centric Approach: Passionately dedicated to elevating customer satisfaction, integrating strategies that enhance the overall customer experience.🔍 Proven Track Record:Overseeing large teams for complex data projects across multiple global locations, including Kenya, the US, Nepal, the UK, Madagascar, Canada, and the Philippines.🌐✨ Why Choose Me?Proven expertise in driving growth through innovative outsourcing strategies.Track record of optimizing costs while maintaining a focus on quality and excellence.Commitment to leadership, transforming businesses into customer-centric success stories.Let's connect and explore how I can contribute to the success of your business. Together, we can redefine operational excellence and elevate your customer experiences. 🌐✨

Harry Rotich's Current Company Details
UpraiseCX

Upraisecx

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Global Operations Leader | Entrepreneur | CX Transformation Expert.
Harry Rotich Work Experience Details
  • Upraisecx
    Chief Executive Officer
    Upraisecx Nov 2024 - Present
    Kenya
    More Than Just OutsourcingUpriaseCX is a global leader in customer experience (CX) solutions, dedicated to revolutionizing how businesses engage with their customers. With a focus on innovation, tailored experiences, and a human-centered approach, we empower businesses to enhance customer satisfaction, streamline operations, and achieve sustainable growth. Our comprehensive suite of services includes:● CX Outsourcing: Optimize and streamline your customer experience operations.● CX Consulting: Gain valuable insights and implement tailored CX strategies.● AI-Powered Solutions: Leverage cutting-edge technology to automate processes and personalize interactions.
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  • Urdrive
    Co-Founder
    Urdrive Sep 2020 - Present
    www.urdrivetech.com
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  • Smartone.Ai
    Senior Director Of Delivery
    Smartone.Ai Apr 2023 - Nov 2024
    Kenya
    As Director of Delivery, I managed and coordinated global projects and cross-functional teams across Madagascar, Kenya, and Canada to deliver top-tier results to clients. My role focused on providing strategic leadership, operational guidance, and ensuring alignment with corporate objectives. By spearheading international project delivery, I ensured that each location operated efficiently and in sync with our broader goals, driving continuous improvement and client satisfaction.Additionally, I lead in overseeing the Kenyan operations, fostering a high-performance culture while supporting teams to meet client expectations on time and within scope. My hands-on approach combined with strategic oversight enabled me to streamline workflows, enhance productivity, and deliver seamless, high-quality service to clients globally.
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  • Cloudfactory.
    Snr Global Delivery Manager
    Cloudfactory. Sep 2019 - Aug 2023
    Nairobi
    As the former Global Delivery Head at CloudFactory, I orchestrated worldwide operations to deliver exceptional data processing solutions. Leading with a strategic vision and hands-on leadership, I optimized delivery processes, expanded service offerings, and cultivated a high-performing global team. Committed to client success, I forged strong partnerships and ensured unparalleled quality in every project. My tenure at CloudFactory was defined by a relentless pursuit of operational excellence and a passion for driving impactful results in the field of data processing
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  • Samasource
    Snr Portfolio Manager Global Delivery
    Samasource Jul 2016 - Oct 2019
    Kenya
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  • Cci Kenya
    Head Of Operations Manager - Contact Center
    Cci Kenya Jan 2015 - Jun 2016
    Nairobi , Westlands
    As Operations Manager at Direct Channel, I provide Strategic oversight and implementation of Customer Experience through Development & Implementation of Customer Service Policies, Processes & Structures in the company.I manage the daily centre activity, including sourcing equipment, resource planning and implementing call center strategies and SOP. I also set and oversee performance targets for speed, efficiency, sales and quality analysis.I coordinate staff recruitment, writing vacancy advertisements and liaising with HR staff on reviewing the performance of staff, identifying training needs and planning training sessions.I manage center reports and statistics, user rates and the performance levels. This allows me to execute effective staff planning and organization, including shift patterns and the number of staff required to meet demands.I coach and motivate and develop staff retention through staff bonus, reward and incentive schemes.On business function I do forecasting and analyze data against budget figures on a weekly and/or monthly basis.Being top on the escalation matrix, I handle the most complex customer complaints or inquiries.
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  • Direct Channel Simbtech (K)
    Call Centre Team Manager
    Direct Channel Simbtech (K) Feb 2012 - Feb 2015
    Westlands Nairobi Kenya
    Managing call center operations through adherence of process flows. Managing Shift schedules for the over 100 Agents.Managing review & performance meetings with team leaders.Developing team targets for performance management.Developed Quality Analysis metric to ensure high standards are met and world class service offered to clients.Handling customer queries through escalations.
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  • Airtel Kenya
    Customer Service Executive
    Airtel Kenya Sep 2009 - Feb 2012
    Inbound & Outbound Call center OperationsPrepaid & Postpaid Account ManagementSales processing for orders, Applications and RequestsProduct Promotions & CampaignsCustomer Relations through complaints and queriesTelemarketing and Market Surveys
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Harry Rotich Education Details

Frequently Asked Questions about Harry Rotich

What company does Harry Rotich work for?

Harry Rotich works for Upraisecx

What is Harry Rotich's role at the current company?

Harry Rotich's current role is Global Operations Leader | Entrepreneur | CX Transformation Expert..

What schools did Harry Rotich attend?

Harry Rotich attended 2006 - 2008 Multimedia University College, Multi Media University Of Kenya, Strathmore Business School (Sbs).

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