Property Management

Application and Systems Integration EngineerProvided application and infrastructure engineering for multiple business departments globally. This involved building out environments for proof-of-concepts, deploying new products, upgrading existing products and deploying new infrastructure. Optimized server stability by working closely with software vendor to improve application response times and performance. Designed and implemented numerous strategies to reduce number of servers used.

Enterprise Support SpecialistProviding desktop support for 2000+ user environment• Started working in the capacity of ‘Business Unit Specialist’ until BUSS and ‘Enterprise Support Specialist’ positions united supporting:Windows NT4 & 2000, XP a large number of both standard and proprietary applications, network connectivity/cabling issues, remote connectivity, hardware issues, OS builds, mail/calendar/browser support, PDA’s, Blackberry, level 1 UNIX support, DNS, IP administration, user/group administration/permissioning, printers.• Responsible for managing IP address host table.• Responsible for submitting turnover request for application deployment through SMS.• Responsible for developing, maintaining and updating Department web site.• Resolve trouble tickets escalated by the help desk in a timely manner.• Responsible for resolution, determination of problem and/or escalation to appropriate group if necessary.• Resolution is done via phone, remote connection, or desktop visit.• Provide support for both onsite and remote clients.

Network Administrator - NT 4.0 and MS Exchange admin responsible for maintenance of the network infrastructure, migration of all users from MS Mail to Exchange and vendor software and hardware procurement.

LAN Support Specialist - Responsible for network account, profile and home directory creations. Duties included point of contact for any LAN connectivity issues to network in South America. Responsible for heading up a team to create a company wide desktop platform OS image ready for Y2k and coordination of deployment to all desktops in the local Somerset NJ branch.

Network enterprise administration and MS Exchange server specialist. Provided L3 Technical escalations for desktop engineering group.