Harry Tye Email & Phone Number

Toronto, Ontario, Canada

Strategic Management: •Manage a team of Application Support Specialists, Database Analysts, and Quality Assurance Analysts that support 60+ financial, corporate, broadcast, and business intelligence applications.•Applications such as Dynamics Great Plains, Salesforce Sales Cloud, S4M, Esker, DocuSign, Dayforce, Jira, Power BI, SSIS Reports, Marigold Engage+, and IBMS.•Setting strategic goals and objectives for the teams and aligning their efforts with the overall business objectives.•Ensure reporting teams have the necessary resources, guidance, and training to support the applications used by the company effectively.•Worked on budgets, application renewals, MSA / NDA agreements with Legal, Vendor reviews and negotiations.•Collaborated with business units and users to utilize existing or new technologies to achieve strategic goals, enhance efficiency, improve workflows, reduce costs, and increase potential revenue.•Overseeing the entire lifecycle, including vision, strategy, definition, planning, delivery, and support, for delivering and maintaining new and existing features and capabilities in all applications under the business systems portfolio.Project Management:•Contribute to developing the technology roadmap by assessing the current application landscape, identifying areas of improvement, and working with stakeholders to define strategic initiatives and priorities.•Created a project intake process, that allows us to review and approve projects based on budget, resources, aligns with the organization's goals and objectives, timeline, and risk management.Administrative Management:•Monitored and enforced compliance with IT General Controls against mission-critical SOC1/SOX applications and productivity tools.•Point of contact for internal and external auditors.•Excellent communication and presentation skills with the ability to confidently address executive-level audiences.

Toronto, Canada Area

• Manage a team of Business Systems Analysts supporting 35 applications.• Support the development and learning of each direct report through training opportunities, knowledge sharing, and shadowing opportunities.• Implement and monitor team schedules and on-call times to ensure adequate systems coverage.• Using Jira and Roadmunk apps to efficiently assign tasks and make sure project workload is evenly distributed. • Track and work to maintain / improve individual team member performance. • Develop strategy and provide technical leadership regarding the design and deployment business applications.• Lead fact-finding sessions with stakeholder groups to identify current process issues, identify new operational objectives and explore solutions.• Develop and document systems specifications, including data structures, processes, and integration points for new or re-engineered systems.• Provide a key liaison role between business clients and IT technical staff to ensure that technical components align with operational requirements.• Work with business leaders to advise on system planning and design at a strategic level.• Manage relationship with external vendors for supported systems.• Act as escalation point to business for support and incident requests.• Implement, monitor and improve best practices and processes for system administration and support.• Monitor key system and support metrics and work with team to improve or maintain.• Monitor and enforce compliance of IT General Controls for Corporate Systems.• Point of contact for internal and external auditors for Corporate Systems.• Create technical diagrams for workflows and data in and out points.• Moved several applications recently onto Salesforce and also use many Amazon products for data hosting.

Toronto, Canada Area

Systems Analyst• Implementing changes to application configurations and updates as required following approved Change Management procedures, documenting all changes prior and post change implementation.• Primary point of contact for external vendors and the business units to co-ordinate upgrades, installs, and testing of new features of the software.• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.• Excellent writing skills in preparing business requirements documents (BRDs) and preparing user manuals.• Written many CRs on new features requested by the Business Units in order to efficiently conduct business.• Work closely with management to prioritize business goals and information needs.• Conducting User Acceptance Testing (UAT) to verify performance, reliability, and fault tolerance issues. While design and develop test plans and test scripts. • Business application security and administration in accordance with policies and procedures.

Toronto, Canada Area

Provided in-person and phone support to over 2500 employees across Canada for both software and hardware issues. These duties include: • Lead support of the Board of Directors I.T. issues.• Network support and troubling shooting for users both over the phone and in person using a ray of networking utilities.• Carefully monitoring the support queues to ensure the SLA is met.• Imaging new and currently used computers. • Properly document all resolutions to create a problem solving database to be used to assist fellow co-workers and myself to help users more quickly.• Training end users on how to use everything from their mobile devices to software needed to complete and excel at their day to day job.• Installation and configuration of PC hardware components and software applications.• Diagnosing and repairing laptops and desktops.• Excellent ability to demonstrate various software and hardware training to end users.• Trouble shooting and providing timely solutions for end users in a friendly manner. • Printer repair and maintenance.• On a rotation based on-call After Hours support.

Toronto, Canada Area

Helped with the startup of 4 digital channels and the move over of 2 national channels. Gained trust with co-workers and supervisors which allowed for more of a role in implementing and organizing new projects. Played a pivotal role in the process of employing new state of the art broadcasting technology such as: the DIVA archive digital file storing system, Pixel Power graphics, CMT Gecko and Cogix Web Engine for online voting, Evertz Multi-Image Display Processor technology and VistaLINK broadcast monitoring.

Shot live shows using professional studio cameras. Able to align, colour match, and operate electronic television cameras following all established technical and operational standards. Assisted with designing and implementing studio lighting for the major studio networks. Was in charge of the design setup of a new concept show.

Tv Broadcasting, Radio And Television Broadcasting Technology/Technician

Education record