Harry Tye Email & Phone Number

Toronto, Ontario, Canada

• Strategic Management:
• Manage a team of Application Support Specialists, Database Analysts, and Quality Assurance Analysts that support 60+ financial, corporate, broadcast, and business intelligence applications.
• Applications such as Dynamics Great Plains, Salesforce Sales Cloud, S4M, Esker, DocuSign, Dayforce, Jira, Power BI, SSIS Reports, Marigold Engage+, and IBMS.
• Setting strategic goals and objectives for the teams and aligning their efforts with the overall business objectives.
• Ensure reporting teams have the necessary resources, guidance, and training to support the applications used by the company effectively.
• Worked on budgets, application renewals, MSA / NDA agreements with Legal, Vendor reviews and negotiations.

Toronto, Canada Area

• Manage a team of Business Systems Analysts supporting 35 applications.
• Support the development and learning of each direct report through training opportunities, knowledge sharing, and shadowing opportunities.
• Implement and monitor team schedules and on-call times to ensure adequate systems coverage.
• Using Jira and Roadmunk apps to efficiently assign tasks and make sure project workload is evenly distributed.
• Track and work to maintain / improve individual team member performance.
• Develop strategy and provide technical leadership regarding the design and deployment business applications.

Toronto, Canada Area

• Systems Analyst
• Implementing changes to application configurations and updates as required following approved Change Management procedures, documenting all changes prior and post change implementation.
• Primary point of contact for external vendors and the business units to co-ordinate upgrades, installs, and testing of new features of the software.
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
• Excellent writing skills in preparing business requirements documents (BRDs) and preparing user manuals.
• Written many CRs on new features requested by the Business Units in order to efficiently conduct business.

Toronto, Canada Area

• Provided in-person and phone support to over 2500 employees across Canada for both software and hardware issues. These duties include:
• Lead support of the Board of Directors I.T. issues.
• Network support and troubling shooting for users both over the phone and in person using a ray of networking utilities.
• Carefully monitoring the support queues to ensure the SLA is met.
• Imaging new and currently used computers.
• Properly document all resolutions to create a problem solving database to be used to assist fellow co-workers and myself to help users more quickly.

Toronto, Canada Area

Helped with the startup of 4 digital channels and the move over of 2 national channels. Gained trust with co-workers and supervisors which allowed for more of a role in implementing and organizing new projects. Played a pivotal role in the process of employing new state of the art broadcasting technology such as: the DIVA archive digital file storing.

Shot live shows using professional studio cameras. Able to align, colour match, and operate electronic television cameras following all established technical and operational standards. Assisted with designing and implementing studio lighting for the major studio networks. Was in charge of the design setup of a new concept show.

Tv Broadcasting, Radio And Television Broadcasting Technology/Technician

Education record