Harry Williams Email & Phone Number

Gillingham, Gb

Sunlight Surgery - Gillingham

Various

Mch Pentagon

-Line management of reception and administration team-Manage & responsible for all administrative duties within practice-Deputise for Practice Manager-IT lead-Played vital role in mobilisation of practice during change of management to Medway Community Healthcare

Chatham(Kent)/Thurrock(Essex) Gp Practices

-Recalling patients for enhanced services and QOF (quality and outcomes framework), for example influenza, pneumonia and herpes zoster vaccinations, NHS health checks and annual reviews.-Creating and running a number of clinical reports and submitting the data to the specified authority, for example CQRS in order to generate revenue for the surgery. Comparing forecasted revenue to actual revenue and checking for discrepancies. -Using my interest in technology to continue to develop the companies efficiency and improve working practices. -Competent in SystmOne, I have a great knowledge of the system and teach this to new staff whether they be administrative or clinical. -Provide business support to multiple different NHS GP surgeries in Kent and Essex owned by the company.

Chatham Gp Practice

-Updating multiple Microsoft Excel spreadsheets on a daily basis.-Administrative duties including handling mail, franking post, scanning, and healthcare admin jobs including repeat prescriptions, typing referral letters, private letters etc.-Solving IT problems within the surgery for clinicians and/or other members of staff.-Maintaining stock levels and ordering stationery as and when needed.-Providing an efficient service on reception, greeting visitors and patients with a helpful and polite attitude.

Chatham Gp Practice

-Maintaining high levels of patient confidentiality and following strict data protection laws.-Dealing with challenging patients, non-English speakers and aggressive people whether it be over the phone or face to face at the reception desk.-Producing and updating a number of spreadsheets on Microsoft Excel, keeping audits on subjects such as deaths of patients, referrals, and insurance reports.-Handling a high number of calls with multiple lines, booking appointments through a diary system and providing a reassuring, helpful service over the phone to patients.-Conducting many day to day administrative jobs, typing letters, opening and sorting post and making telephone calls where necessary.